Front Office Manager Courtyard by Marriott Richmond Richmond, CA Job Details Full-time $70,500 a year 6 hours ago Benefits Dental insurance Paid time off Vision insurance Employee discount Opportunities for advancement Qualifications Staff supervision Hotel and accommodations payment processing Accounts receivable management Managing hospitality teams High school diploma or GED Client invoicing Property management systems (PMS) Accounting and finance experience Front desk Office management Accounting support Full Job Description Front Office Manager Courtyard by Marriott Richmond Berkeley Richmond, CA Full-time Job Overview Courtyard by Marriott Richmond Berkeley is seeking an experienced and service-driven Front Office Manager to oversee front desk operations while supporting financial processes including accounts receivable and invoicing. This role is ideal for a hospitality professional who excels in guest service, team leadership, and operational organization, including managing group reservations and coordination. Responsibilities Oversee daily front office operations, including front desk, guest services, and night audit Lead, train, and mentor front desk associates to deliver outstanding guest service Ensure efficient check-in/check-out processes and resolve guest concerns professionally Maintain compliance with Marriott brand standards and company policies Create and manage staff schedules, payroll, and coverage Team Leadership & Culture Promote a positive, inclusive, and high-performing work environment Drive team engagement, morale, and retention through coaching, recognition, and feedback Lead by example in professionalism, service, and teamwork Conduct staff meetings, training sessions, and performance evaluations Support employee development and address concerns proactively Group Reservations & Coordination Oversee group reservations, room blocks, and special booking requirements Review and execute group resumes (event details / rooming lists / billing instructions) to ensure accuracy and readiness Coordinate with sales and event teams to ensure seamless group arrivals and departures Monitor group pick-up, rooming lists, and last-minute changes Ensure proper billing setup, routing, and guest experience for group stays Financial & Administrative Duties Manage accounts receivable (AR), including tracking outstanding balances and follow-ups Prepare and process invoices for corporate accounts, group bookings, and extended stays Ensure accurate billing, folio reconciliation, and guest account management Coordinate with accounting on payments, discrepancies, and reporting Handle cash management, audits, and front office financial reporting Monitor guest satisfaction scores and online reviews; drive improvements Collaborate with housekeeping, maintenance, and sales teams for seamless operations Qualifications 2+ years of front office supervisory or management experience in hospitality Experience with group reservations, billing, and hotel accounting functions (AR/invoicing) required Strong leadership skills with a focus on team engagement and culture Familiarity with hotel PMS systems (Stay PMS, FOSSE, Opera, or similar) Excellent communication, organizational, and problem-solving skills Ability to manage multiple priorities in a fast-paced environment Flexible schedule, including evenings, weekends, and holidays High school diploma required; hospitality or business degree preferred Compensation & Benefits Competitive salary (based on experience) Health, dental, and vision insurance available Paid time off Marriott employee travel discounts Career advancement opportunities within the Marriott brand About Us Courtyard by Marriott Richmond Berkeley offers modern accommodations and exceptional service in the East Bay. We foster a welcoming environment for our guests and a collaborative, engaging workplace for our associates.