We are seeking an enthusiastic individual who brings both experience and motivation to support the operations and growth of a legacy family optometric practice in Santa Barbara, CA. The Practice Manager will oversee the daily operations of our optometry practice, support staff through coaching and accountability, and ensure an environment of inclusion, safety, and compassion. This is a leadership role responsible for ensuring an exceptional patient experience, a high-performing team, and a well-run, financially healthy practice. The ideal candidate combines strong business acumen with a genuine passion for patient-centered care. This is a full-time, exempt, in-person role within a professional office setting.

•This job aims to begin the first week of January 2027

•Please review the below responsibilities and expectations for this role noting that if your experience doesn't check all the boxes, that's okay! We still want to hear how your experiences can be an asset to our team. Key Responsibilities Manage day-to-day practice operations, support staff with patient scheduling, patient in-take, and navigating patient inquiries and concerns Implement office policies, procedures, and compliance standards, ensuring all staff are meeting expectations Oversee electronic health records (EHR) and practice management software; verify accurate documentation Coordinate equipment maintenance, supply ordering, and vendor relationships Manage optical dispensary operations in collaboration with the optician Oversee billing and insurance claims (vision and medical) Monitor accounts receivable, reimbursements, and collections Prepare regular reporting for the practice owner Assist practice owner with coaching and training staff Assist practice owner with conducting performance reviews and staff development plans Foster a positive, collaborative team culture aligned with the practice's values Manage staff scheduling, PTO, and staffing levels to ensure adequate coverage Mediate staff challenges and elevate any issues to the practice owner as appropriate Champion a welcoming, patient-centered environment at each touchpoint Address patient concerns and inquiries promptly and professionally Monitor patient satisfaction metrics and implement service improvements Oversee appointment flow to minimize wait times Ensure the practice meets all state optometry board regulations and licensing requirements Stay current on changes to vision/medical insurance plans and billing regulations Conduct periodic audits of clinical and administrative documentation Qualifications/Competencies 3+ years of experience in a healthcare or optometry practice management role Professional office or retail management experience considered Strong knowledge of vision and/or medical insurance billing (VSP, EyeMed, Medicare) Proficiency with practice management and EHR software (e.g. Crystal Practice Management or similar) Excellent organizational, professional communication, and critical-thinking skills Ability to lead by example, motivate a team, and provide conflict resolution Bachelor's degree in a healthcare related field, business, or a related certifications Direct experience in an optometry or ophthalmology setting Direct experience with optical dispensary operations Direct experience with optometric and/or medical billing Bilingual English/Spanish speaking We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave) or any other characteristics protected by law.

•This job aims to begin the first week of January 2027

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Pay:

$68,000.00 - $80,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Paid time off Professional development assistance Vision insurance

Work Location:

In person