$25 an hour 17 hours ago Benefits Paid time off Employee discount Qualifications Vendor relationship building Customer communication Google Sheets Google Docs Email customer support Customer returns handling Gmail Google Calendar Full Job Description ## About Goalz Goalz is a fast-growing premium sugar-free chocolate brand.

We're a small team that moves fast, cares deeply about our product, and treats our customers like family. If you want to be one of a handful of people building a beloved brand from the ground up, this is the seat for you. ## The Role We're looking for an organized, warm, and detail-oriented

Office Manager / Customer Support Specialist
to be the operational backbone of Goalz.

You'll keep the office running smoothly, support the founders on day-to-day business operations, and be the friendly voice our customers hear when they reach out with questions, feedback, or the occasional issue with an order. This is an in-person role, ideal for someone who likes wearing multiple hats, takes pride in the details, and genuinely enjoys helping people. ## What You'll Do

Office & Operations (the majority of the role)
Keep day-to-day office operations running: scheduling, calendars, mail, supplies, and general administrative support for the founder
Manage vendor relationships and coordinate with suppliers, co-manufacturers, and shipping partners
Track and reconcile invoices, expenses, and basic bookkeeping tasks; partner with our accountant as needed
Maintain organized digital files, records, and standard operating procedures
Support order operations through Shopify — monitor order flow, flag issues, coordinate with fulfillment
Help prep for retail accounts, trade shows, and promotional campaigns (paperwork, samples coordination, follow-up)
Take on special projects as the business grows — there's always something new
Customer Support
Be the first point of contact for customer emails, social DMs, and product questions
Handle order issues, replacements, and refunds under our Love at First Bite Guarantee with warmth and good judgment
Track recurring customer feedback and surface trends to the founder so we can keep improving
Support/create email campaigns and customer communications as needed
Support/create social media campaigns ## What We're Looking For
Must-haves
1-3 years of experience in one or more of these: office administration, e-commerce operations, customer support, or a similar role
Excellent written communication: you can write a clear, kind, on-brand email in five minutes
Strong organizational skills and a sharp eye for detail
Comfortable with Google Workspace (Gmail, Docs, Sheets, Calendar)
A self-starter who can take a task and run with it without needing constant direction
Reliable, trustworthy, and genuinely interested in being part of a small, mission-driven team
Nice-to-haves
Bilingual (Spanish / English)
Experience with Shopify, Amazon
Background in CPG, food & beverage, e-commerce, or a small business / startup
Personal interest in health, wellness, nutrition, or low-carb / keto lifestyles
Familiarity with retail or wholesale operations ## What We Offer
A meaningful seat at a small, growing brand with real ownership over your work
Direct mentorship from the founder and exposure to every side of the business
Employee discount on Goalz products
PTO / Holidays/ Performance Bonus ## How to Apply Send your resume and a short note about why this role caught your eye to
[ ]•.

Tell us about a time you went out of your way to help a customer or solve an operational problem — we'd love to hear it.

Goalz is an equal opportunity employer. We welcome applicants of all backgrounds and experiences.

Pay:

$23.00

$25.

00 per hour

Benefits:

Paid time off

Work Location:

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