Front Office Supervisor

Job Description The Front Office Supervisor must ensure high quality service and leadership for the Front of House operations. This individual is responsible for oversight and leadership of the Front Desk team and providing support for all operations. The individual will be well versed in Front Office operations to assist the Agents with guest concerns and overall guest service. Job Responsibilities

• Responsible for the adherence and enforcement of all Hotel policies and procedures
• Responsible for maintaining the highest levels of professionalism and decorum amongst all the staff
• Monitor inventory control and ordering procedures for Front Office and guest supplies
• Oversee Front Desk Agent scheduling and requests
• Perform coaching and counseling of all Front Desk Agents, Night Auditors as needed to enforce standards
• Assists in creating a comprehensive training program instilling a culture of service and follow through
• Acts as a liaison between the Front Office and the Reservations/Sales team
• Is intimately involved in troubleshooting and drilling down to determine and eliminate guest issues
• Handle any guest complaint or issue in a professional manner
• Complete a daily MOD Report to communicate guest opportunities and other information
• Assist the Front Desk with all aspects of operations including check-in and check-out process
• Review all potential safety and security issues and implement corrective action steps
• Responsible for knowing all emergency procedures
• Coach associates how to resolve and de-escalate conflicts
• Assists in welcoming and escorting VIP's and other guests
• Work closely with Housekeeping, Engineering, Catering and Sales to assure groups and special functions are handled smoothly Job Qualifications
• 3 years' experience as a Guest Service Agent preferred
• Supervisory experience required
• Front Office Accounting experience
• Proficiency in Microsoft applications is required
• Verifiable record improving guest service and satisfaction
• Ability to work a flexible schedule and be able to work weekends and holidays Benefits Accrued, paid time off Medical, dental, & vision insurance for eligible employees Eligible to participate in Company's 401(k) program with employer matching after 90 days Flexible spending accounts Basic Life and AD&D insurance Company-paid life insurance for eligible employees Employee Paid Short- and Long-Term Disability Employee Assistance Program Hotel discount program

Application Deadline:

The application period will be open for a minimum of 7 days and a maximum of 30 days or until a suitable candidate is identified. We encourage qualified individuals to submit their applications within this timeframe. This posting will be removed promptly after the position is filled. Salary USD $18.00 - $22.00 per hour

Position Type:

Hourly Full-Time Property:

Origin Westminster Category:

Guest Services Min:

USD $18.00/hr

Max:

USD $22.00/hr.

Tipped Position:

No Address:

8875

Westminster Blvd City:

Westminster State:

Colorado Open Date:

05/07/26

Source:

Hospitality Online