Office Manager

Job Overview We are seeking a dynamic and highly organized Office Manager to lead the day-to-day operations of our busy office environment. This role is vital in ensuring smooth administrative workflows, maintaining a welcoming front desk presence, and supporting overall office efficiency. The ideal candidate will demonstrate exceptional organizational skills, proficiency with office management tools, and a proactive attitude to foster a productive and positive workplace. As an Office Manager, you will serve as the backbone of our administrative team, managing multiple responsibilities with enthusiasm and precision.

Mission Statement:

Revive Therapy is a Physical Therapy & Wellness practice which develops and institutes individualized treatment regimens to patients with a variety of medical conditions utilizing a combination of research based, scientifically proven techniques. Revive Therapy is a team-based learning institution, devoted to furthering the profession of Physical Therapy through student, patient and family/caregiver education and through the provision of one-on-one therapy services. Revive Therapy is devoted to bettering the community and local workforce through comprehensive evaluation and treatment to deliver more intelligent care with superior results.

Vision:

To be the ideal model for the provision of Physical Therapy & Wellness services

Values:

Compassion, Education, Teamwork, Quality, Trust, Empathy Learning Institution:

Revive Therapy is a learning institution. We regularly accept students on clinical rotations and "Fellows in Training" for mentorship opportunities. These individuals will not only be educated by Revive Therapy staff, but will also be utilized to better enhance care delivery to our patients.

Collaborative approach:

Revive Therapy utilizes a collaborative approach to better enhance patient care for Physical Therapy and Wellness services. Clinical collaboration aides in promoting more comprehensive courses of care. While Physical Therapists will maintain individual caseloads with patients, all newly established patients of the practice will be educated on our team-based approach, should the need arise for them to see a Physical Therapist different than the one who conducted the patient's initial examination. Office Manager Position

JOB TITLE

Office Manager

REPORTS TO

Business Owner

JOB OVERVIEW

Responsible for the oversight and management of all operations-related tasks for both front and back office across all Revive Therapy LLC treatment sites

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO

• This is a full-time position, requiring the individual to be on-site Monday-Friday for 40 hours/week (schedule to be determined with Business Owner)
• Oversight and management of all administrative staff
• Responsible for administrative staffing schedules (coordination and implementation)
• Assistance with Business Owner in hiring and onboarding of ALL new employees
• Assist with credentialing (as appropriate) for new clinical staff
• Responsible for training of new administrative employees
• Coordinates scheduling for students and fellows in training, in conjunction with the Business Owner and Therapy Director, as required
• Will actively support networking efforts with the Business Owner
• Management of inventory, and in coordination with Business Owner, purchasing of supplies as needed
• Retrieval and response to all mail, looping in Business Owner as needed
• Managing day-to-day administrative and scheduling needs of the clinic
• May rarely serve as a "stand-in" for weekly networking meetings in lieu of the Business Owner, as needed (occurs weekly at Townhouse Diner in Hamden, CT, Thurs. 730-830AM)
• Greet patients as they arrive and transport patients as needed to and from treatment areas
• Greet patients on phone calls: "Thank you for calling Revive Therapy, this is (insert name), how may I help you?"
• Prior to a new patient arriving, ensure patient's insurance has been verified and be able to explain the package to the patient accurately.
• Provision of necessary paperwork to new patients upon their arrival to clinic for completion prior to initial therapy visit with presiding Physical Therapist
• Paperwork to include (but not limited to): Patient insurance plan information related to PT, Consent for Treatment Form, Privacy Practice Acknowledgement form, List of Privacy Practices, Functional Outcomes Measures/Assessments, as appropriate
• Copy patients' driver license and insurance card(s) and file promptly into eDoc of PROMPT portal, along with, all initial evaluation paperwork
• When scheduling a new patient over the phone, the Office Administrator will gather at least the minimum required information to not only create the patient's chart and to verify the patient's insurance benefits: o Gather patient's full name, date of birth, telephone number o Insurance information: Name of Insurance company, Subscriber ID#, Group #, Provider services phone number on back of card o Exceptions to this will include but is not limited to: already established patients, etc•However, Office Administrator should still gather insurance information as plans change regularly • Re-verification of all patient insurance plans at the beginning of a new calendar year, in coordination with Office Manager, Business Owner and Biller • Files charts, and shreds appropriate paperwork as needed only AFTER confirming successful uploading into PROMPT • Register patients into PROMPT, upload all necessary patient documents into eDoc tab of patient's EMR via PROMPT that may be received directly from patients or via fax/email from MD, Attorney, Hospital or other offices • Oversee Office Administrator(s) as they will be the main point of contact for

Patient Scheduling:

Schedule patients in conference with presiding Revive Therapy staff member, anticipating most patients will be scheduled 2-3x/week, and schedule out, as possible, 1-2 weeks at minimum

• Collection of co-pays, co-insurance, deductible, missed payments and all other patient related payments for Revive Therapy visits. If applicable patient payments are NOT collected for any reason, notate this via chart note in patient's chart
• Scanning of Insurance Plans/EOBs (explanation of benefits) to PROMPT
• Thorough knowledge of use and access to online portals to aide in verifying eligibility/benefits of Revive Therapy patients, in coordination with Office Manager, Business Owner and/or Therapy Director. These include but are not limited to: Availity, Carelon (formerly AIM), Quantum, United Health/HealthOne, ASH/Cigna, Connecticare, etc.
• Process VCCs (Virtual Credit Cards) as received via fax
• Respond to faxes, emails, or any other interoffice communication as needed and as delegated by the Office Manager, Office Administrator, Therapy Director or Business Owner
• Assist Office Manager and/or Business owner in credentialing process for new Physical Therapists, as appropriate
• Refill cleaning spray bottles as needed
• Condense and empty trash during each shift, as needed.
• Perform laundry related tasks each shift, as needed
• Ensure clinic and treatment rooms are appropriately stocked with pillow cases, towels and any other patient related linens as needed
• Ensure patients are secure on therapy equipment
• As our practice grows and evolves, job duties may change.

Therefore, addenda will be provided in writing for further clarification.

ADDITIONAL RESPONSIBILITIES

• Must be able to recognize and respond appropriately to urgent/emergent situations per protocols.
• Must be able to engage "difficult" conversations with patients as needed
• Will facilitate collection of overdue payments
• Maintain professional appearance and personal conduct at all times.
• Follows all Revive Therapy policies and procedures
• Attends all staff meetings as requested.
• Ability to learn physical therapy techniques and vocabulary for patient education purposes ONLY Able to accurately articulate a patient's insurance plan, with the best available information.

If information is lacking, be able to educate the patient as to where they may procure aforementioned information.

Pay:

$60,000.00

• $70,000.

00 per year

Benefits:

401(k) Paid time off Retirement plan

Work Location:

In person Office Manager North Haven, CT 06473 $60,000

• $70,000 a year
• Full-time $60,000
• $70,000 a year
• Full-time Job Overview We are seeking a dynamic and highly organized Office Manager to lead the day-to-day operations of our busy office environment.

This role is vital in ensuring smooth administrative workflows, maintaining a welcoming front desk presence, and supporting overall office efficiency. The ideal candidate will demonstrate exceptional organizational skills, proficiency with office management tools, and a proactive attitude to foster a productive and positive workplace. As an Office Manager, you will serve as the backbone of our administrative team, managing multiple responsibilities with enthusiasm and precision.

Mission Statement:

Revive Therapy is a Physical Therapy & Wellness practice which develops and institutes individualized treatment regimens to patients with a variety of medical conditions utilizing a combination of research based, scientifically proven techniques. Revive Therapy is a team-based learning institution, devoted to furthering the profession of Physical Therapy through student, patient and family/caregiver education and through the provision of one-on-one therapy services. Revive Therapy is devoted to bettering the community and local workforce through comprehensive evaluation and treatment to deliver more intelligent care with superior results.

Vision:

To be the ideal model for the provision of Physical Therapy & Wellness services

Values:

Compassion, Education, Teamwork, Quality, Trust, Empathy Learning Institution:

Revive Therapy is a learning institution. We regularly accept students on clinical rotations and "Fellows in Training" for mentorship opportunities. These individuals will not only be educated by Revive Therapy staff, but will also be utilized to better enhance care delivery to our patients.

Collaborative approach:

Revive Therapy utilizes a collaborative approach to better enhance patient care for Physical Therapy and Wellness services. Clinical collaboration aides in promoting more comprehensive courses of care. While Physical Therapists will maintain individual caseloads with patients, all newly established patients of the practice will be educated on our team-based approach, should the need arise for them to see a Physical Therapist different than the one who conducted the patient's initial examination. Office Manager Position

JOB TITLE

Office Manager

REPORTS TO

Business Owner

JOB OVERVIEW

Responsible for the oversight and management of all operations-related tasks for both front and back office across all Revive Therapy LLC treatment sites

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO

• This is a full-time position, requiring the individual to be on-site Monday-Friday for 40 hours/week (schedule to be determined with Business Owner)
• Oversight and management of all administrative staff
• Responsible for administrative staffing schedules (coordination and implementation)
• Assistance with Business Owner in hiring and onboarding of ALL new employees
• Assist with credentialing (as appropriate) for new clinical staff
• Responsible for training of new administrative employees
• Coordinates scheduling for students and fellows in training, in conjunction with the Business Owner and Therapy Director, as required
• Will actively support networking efforts with the Business Owner
• Management of inventory, and in coordination with Business Owner, purchasing of supplies as needed
• Retrieval and response to all mail, looping in Business Owner as needed
• Managing day-to-day administrative and scheduling needs of the clinic
• May rarely serve as a "stand-in" for weekly networking meetings in lieu of the Business Owner, as needed (occurs weekly at Townhouse Diner in Hamden, CT, Thurs. 730-830AM)
• Greet patients as they arrive and transport patients as needed to and from treatment areas
• Greet patients on phone calls: "Thank you for calling Revive Therapy, this is (insert name), how may I help you?"
• Prior to a new patient arriving, ensure patient's insurance has been verified and be able to explain the package to the patient accurately.
• Provision of necessary paperwork to new patients upon their arrival to clinic for completion prior to initial therapy visit with presiding Physical Therapist
• Paperwork to include (but not limited to): Patient insurance plan information related to PT, Consent for Treatment Form, Privacy Practice Acknowledgement form, List of Privacy Practices, Functional Outcomes Measures/Assessments, as appropriate
• Copy patients' driver license and insurance card(s) and file promptly into eDoc of PROMPT portal, along with, all initial evaluation paperwork
• When scheduling a new patient over the phone, the Office Administrator will gather at least the minimum required information to not only create the patient's chart and to verify the patient's insurance benefits: o Gather patient's full name, date of birth, telephone number o Insurance information: Name of Insurance company, Subscriber ID#, Group #, Provider services phone number on back of card o Exceptions to this will include but is not limited to: already established patients, etc•However, Office Administrator should still gather insurance information as plans change regularly • Re-verification of all patient insurance plans at the beginning of a new calendar year, in coordination with Office Manager, Business Owner and Biller • Files charts, and shreds appropriate paperwork as needed only AFTER confirming successful uploading into PROMPT • Register patients into PROMPT, upload all necessary patient documents into eDoc tab of patient's EMR via PROMPT that may be received directly from patients or via fax/email from MD, Attorney, Hospital or other offices • Oversee Office Administrator(s) as they will be the main point of contact for

Patient Scheduling:

Schedule patients in conference with presiding Revive Therapy staff member, anticipating most patients will be scheduled 2-3x/week, and schedule out, as possible, 1-2 weeks at minimum

• Collection of co-pays, co-insurance, deductible, missed payments and all other patient related payments for Revive Therapy visits. If applicable patient payments are NOT collected for any reason, notate this via chart note in patient's chart
• Scanning of Insurance Plans/EOBs (explanation of benefits) to PROMPT
• Thorough knowledge of use and access to online portals to aide in verifying eligibility/benefits of Revive Therapy patients, in coordination with Office Manager, Business Owner and/or Therapy Director. These include but are not limited to: Availity, Carelon (formerly AIM), Quantum, United Health/HealthOne, ASH/Cigna, Connecticare, etc.
• Process VCCs (Virtual Credit Cards) as received via fax
• Respond to faxes, emails, or any other interoffice communication as needed and as delegated by the Office Manager, Office Administrator, Therapy Director or Business Owner
• Assist Office Manager and/or Business owner in credentialing process for new Physical Therapists, as appropriate
• Refill cleaning spray bottles as needed
• Condense and empty trash during each shift, as needed.
• Perform laundry related tasks each shift, as needed
• Ensure clinic and treatment rooms are appropriately stocked with pillow cases, towels and any other patient related linens as needed
• Ensure patients are secure on therapy equipment
• As our practice grows and evolves, job duties may change.

Therefore, addenda will be provided in writing for further clarification.

ADDITIONAL RESPONSIBILITIES

• Must be able to recognize and respond appropriately to urgent/emergent situations per protocols.
• Must be able to engage "difficult" conversations with patients as needed
• Will facilitate collection of overdue payments
• Maintain professional appearance and personal conduct at all times.
• Follows all Revive Therapy policies and procedures
• Attends all staff meetings as requested.
• Ability to learn physical therapy techniques and vocabulary for patient education purposes ONLY Able to accurately articulate a patient's insurance plan, with the best available information.

If information is lacking, be able to educate the patient as to where they may procure aforementioned information.

Pay:

$60,000.00

• $70,000.

00 per year

Benefits:

401(k) Paid time off Retirement plan

Work Location:

In person