Front Office Manager Embassy Suites by Hilton Boca Raton - 3.7 Boca Raton, FL Job Details Full-time From $55,000 a year 8 hours ago Benefits Health insurance Dental insurance Paid time off Employee discount Qualifications Customer communication Teamwork Employee relationship building High school diploma or GED Team development Data entry Office management Hotel experience Full Job Description Job description The Front Office Manager manages the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchiser policies and procedures while meeting/exceeding financial goals. Position is responsible for the short-term planning and day-to-day operations of the Front Office Department. The major areas of responsibility include Front Desk, PBX, Bell Stand, Concierge, Valet, and Transportation. Recommends, implements, monitors the Department's budget, and manages expenses within approved budget constraints.

CANDIDATE PROFILE

Experience:

From two to three full years of full employment in a related position in the hotel industry.

JOB ESSENTIALS

• Supervise Front Desk operations during your assigned shift to a consistently high standard to ensure rewarding experiences for guests. Thorough knowledge of all front office and guest services department operations and individual job requirements.
• Ensure property-hiring practices comply with all state and federal regulations.
• Interview and assist in making hiring decisions.
• Manage all scheduling and training programs of front desk staff.
• Monitor associate performance and encourage improvement.
• Payroll administration for department personnel.
• Ensure effective departmental communication and information systems through logs, and department meetings,
• Read correspondence, and direct staff according to information obtained from other departments.
• Maintain Business Center and assist guests as needed.
• Comply with corporate accounting procedures.
• Assist AGM and/or GM in developing hotel budget and capital expenditure plans.
• Utilize budgets to obtain financial objectives.
• Create and nurture a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing service.
• Assist supervisors in understanding team members' ever-changing needs and expectations, and exceed them.
• Take proactive approaches when dealing with associate concerns.
• Extend professionalism and courtesy to team members at all times.
• Celebrate and foster decisions that result in successes as well as failures.
• Develop cross-training opportunities throughout the hotel and within company.
• Assist team supervisors in understanding OnQ and SALT results, developing game plans to attack need areas.
• Complete development plan for staff focusing on continual learning.
• Conduct one-on-ones with team supervisors and members.
• Provide service training on a quarterly basis.
• Ensure orientations for new team members are thorough and completed in a timely fashion.
• Know hotel emergency plan, train, and implementation.
• Be readily available/ approachable for all guests.
• Take proactive approached when dealing with guest concerns. Follow up to make sure guest is happy.
• Ensure staffing levels allow team members to exceed guest needs.
• Extend professionalism and courtesy to guests at all times.
• Reports all accidents and injuries in a timely manner.
• Provides for a safe work environment by following all safety and security procedures and rules. Ensure work area is clean and clear of debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively
• Perform any other job related duties as assigned. Other
• Ability to access and accurately input information using a moderately complex computer system
• Able to handle cash and credit transactions.
• Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
• Monitor and maintain the front office systems and equipment to ensure their optimum performance.
• Ability to effectively deal with internal and external customers with tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Assist GM to ensure all Front Office Quality Standards are complied with and are consistently applied.
• Ability to observe and resolve emergencies.
• Ability to establish and maintain effective working relationships with associates, customers and patrons.
• Command of the English language both written and verbal.
• Ability to multi-task, and prioritizes with excellent follow up skills and customer service.
• Regular attendance in conformance with the standards is essential to the successful performance of this position.
• Comply with attendance rules and be available to work on a regular basis. Able to work a flexible schedule, varied shifts, including Weekday, Evenings, weekends and holidays.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Physical Demands Some lifting may be required.

This position may require 75%+ or more of time on their feet. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Hours Required:

Forty to fifty hours over a five-day period; days and times may vary based on needs. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

• Blue Sky Hospitality Solutions is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
• Embassy Suites by Hilton Boca Raton provided the following inclusive hiring information: We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type:

Full-time Salary:

$20.00 - $22.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off

Schedule:

8 hour shift Holidays Night shift Weekend availability

Education:

High school or equivalent (Preferred)

Experience:

Hotel Experience:

1 year (Preferred)

Work Location:

One location

Work Remotely:

No Work Location:

One location Closed View public job page

Job Type:

Full-time Pay:

From $55,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Paid time off

Experience:

Hotel experience: 1 year (Preferred)

Work Location:

In person