Overview Join our dynamic hospitality team as a Front Office Manager, where you'll lead the front desk operations with energy and enthusiasm! This pivotal role involves overseeing guest check-in and check-out processes, managing reservations, and ensuring exceptional guest experiences. Your leadership will set the tone for a welcoming environment, driving customer satisfaction and operational excellence. If you thrive in fast-paced settings and have a passion for hospitality management, this is your opportunity to shine and make a meaningful impact on our guests' stay. Responsibilities Supervise daily front desk activities, ensuring smooth check-in and check-out procedures while maintaining high standards of customer service. Manage reservations using property management systems (PMS) such as OPERA or similar platforms, optimizing room allocations and guest preferences. Lead and train front desk staff in hospitality best practices, phone etiquette, and guest relations to foster a positive team environment. Handle guest inquiries, complaints, and special requests promptly and professionally, demonstrating excellent customer service problem-solving skills. Oversee night audit procedures to reconcile daily financial transactions accurately and efficiently. Ensure compliance with hotel emergency procedures and safety protocols to guarantee guest safety at all times. Collaborate with other departments to ensure seamless communication and delivery of guest services, including concierge, housekeeping, and maintenance. Skills Proven experience in hospitality management or hotel operations with a strong background in front desk functions. Multilingual or bilingual abilities to communicate effectively with diverse guests from around the world. Proficiency in hospitality reservation systems such as OPERA or property management systems (PMS). Exceptional customer service skills with a focus on guest relations, client communication, and problem-solving. Knowledge of hotel emergency procedures, night audit processes, and resort experience is highly desirable. Strong phone communication skills coupled with excellent phone etiquette to handle inquiries professionally. Ability to manage multiple priorities efficiently while maintaining a positive attitude in a fast-paced environment. Join us to lead our front office team with energy, professionalism, and a passion for creating memorable guest experiences!

Pay:

$50,000.00 - $60,000.00 per year

Work Location:

In person