Department Rooms Division / Operations Reports To Front Office Manager The Assistant Front Office Manager supports the Front Office Manager in the daily operation of the Front Office. This position provides hands-on leadership to Front Desk, Concierge, Bell Services, and PBX team members while ensuring efficient operations and exceptional guest experiences. Essential Functions Daily Operations Supervise Front Office operations during assigned shifts. Ensure efficient check-in, check-out, and guest service processes. Monitor room inventory, arrivals, departures, and special requests. Ensure adherence to departmental policies and Hilton standards. Team Supervision Provide daily coaching and direction to Front Office team members. Assist with training and onboarding initiatives. Support scheduling and staffing requirements. Conduct shift briefings and communicate operational priorities. Guest Service Resolve guest concerns promptly and professionally. Support service recovery efforts and guest satisfaction initiatives. Maintain visibility in the lobby and public areas. Ensure guest preferences and requests are fulfilled. Systems & Compliance Utilize Hilton systems including OnQ, Hilton Honors, GRO, and Medallia. Ensure accurate documentation and reporting. Support audit, cash handling, and compliance requirements. Administrative Duties Assist with payroll review, scheduling, and operational reporting. Monitor departmental productivity and service metrics. Support special projects and departmental initiatives.