Overview Step into the dynamic world of hospitality management as a Front Office Manager, where your leadership and customer service expertise will set the tone for an exceptional guest experience. In this pivotal role, you will oversee the front desk operations, ensuring seamless check-in and check-out processes, managing guest relations, and maintaining high standards of hospitality. Your energetic approach will drive team performance, uphold hotel policies, and foster a welcoming environment that leaves a lasting impression on every guest. This paid position offers an exciting opportunity to lead a vibrant front office team in a fast-paced, guest-focused setting. Responsibilities Lead and supervise the front desk team to deliver outstanding guest services with enthusiasm and professionalism. Manage reservations using property management systems (PMS) such as OPERA or similar platforms, ensuring accuracy and efficiency. Oversee guest check-in and check-out procedures, providing clear communication and exceptional customer service at all times. Handle guest inquiries, complaints, and requests promptly with problem-solving skills that turn challenges into positive experiences. Coordinate with housekeeping, maintenance, and other departments to ensure smooth daily operations and guest satisfaction. Conduct night audits to reconcile daily financial transactions, ensuring accuracy in billing and reporting. Enforce hotel policies, emergency procedures, and safety protocols to maintain a secure environment for guests and staff alike. Qualifications Proven experience in hospitality management or hotel front desk operations with a strong background in customer service. Familiarity with hotel management software such as OPERA or other property management systems (PMS). Multilingual or bilingual abilities are highly desirable to enhance guest communication across diverse populations. Excellent phone etiquette and communication skills to handle inquiries via phone or in person confidently. Knowledge of hotel emergency procedures, night audit processes, and guest relations best practices. Strong leadership skills with the ability to motivate a team in a fast-paced environment. Previous resort or hotel experience is preferred to bring additional expertise in hospitality standards. Join us as a Front Office Manager where your energy fuels memorable guest experiences! Your dedication to hospitality excellence will inspire your team while creating welcoming atmospheres that guests cherish. This role is designed for motivated professionals eager to make a positive impact in the vibrant world of hotel management—where every day offers new opportunities to shine!

Pay:

$55,000.00 - $65,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Food provided Free parking Health insurance Paid time off Vision insurance

Work Location:

In person