Overview:

Urological Associates of Savannah provides urology services to an adult population. Quality patient care, service, and our patients' satisfaction are our primary concerns. The trademark of Urological Associates of Savannah is the dedicated attention to each patient's needs in order to maintain and improve their quality of life. It is our goal to provide our highest quality of services and products, in a cost-effective manner, to all our patients.

Job Summary:

At the direction of the Office Manager, implement, train, and monitor all front office protocols.

Duties and Responsibilities:

Supervisor Duties:

Attend weekly management meetings with the Office Manager to discuss current issues/concerns (both process issues and human resource issues), areas of improvement, and overall operational health. Oversee training of new employees. Mange employee schedules, call-ins, and paid time off requests to ensure adequate departmental coverage. Sort and distribute incoming mail. In conjunction with the Office Manager, monitor all front office protocols at your assigned location. Provide verbal feedback to staff that veer off protocol. If staff continue to disregard protocols, report these issues to the Office Manager for coaching and or potential disciplinary action. Handle all patient balance issues as well as front desk complaints. Report these issues to the Office Manager. Ensure all front office staff messages are worked within 24 hours. Ensure each front office staff balances correctly at the end of each day. At the end of each day, ensure all desk areas and common areas are clean, organized and free of PHI.

Front Office Duties:

Greet patients upon arrival. Customer service is the

NUMBER 1

priority. Check in patients and update patient information as needed. Scan forms and waivers into the patient's record and attach the patient's photo and appropriate flags. Track the patient's location. Collect copays, balances, and post to the patient's account. Set up payment plans as needed, based on protocol. Schedule appointments. Complete full registration when scheduling new patients. Do a preliminary balancing at 4:00PM to correct any errors before leaving for the day. Make sure adequate change is in drawer at all times. Perform other tasks as needed or directed by management.

Minimum Job Qualifications:

GED required 5+ years of relevant experience required

Job Requirements:

Employee must be able to communicate clearly with patients. Employee must be able to keep an organized workflow and effectively manage multiple tasks at one time with attention to detail. Employee must be able to be active and mobile for an eight hour period. The statements listed above describe the principle functions of the job and should not be considered as a detailed description of all work requirements that are inherent to the position.

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Referral program Vision insurance

Work Location:

In person