Front Office Supervisor

FRONT OFFICE SUPERVISOR

Park Hyatt Park Hyatt Chicago US - IL - Chicago

FRONT OFFICE

Hourly/Entry Level Employee Full-time 27.75 Hourly US Dollar (USD) pay basis

Req ID:

CHI015405

Summary Crafting Moments of Warmth, Defining Refined Hospitality — Join Us as Front Office Supervisor at Park Hyatt Chicago

ABOUT US

Perched in Chicago's iconic Gold Coast, Park Hyatt Chicago is a Forbes Four‑Star haven w contemporary design, curated art, and intuitive service converge. With sweeping views of Lake Michigan and a legacy rooted in understated luxury, our hotel offers a sanctuary for the discerning traveler—one defined by personalization, discretion, and a profound sense of care. At Park Hyatt, we believe that hospitality is an art form. Every wee, every gesture, every farewell is an opportunity to create connection. The Front Office is the heartbeat of this promise—shaping first impressions, setting the tone for each stay, and ensuring every guest feels genuinely seen and warmly cared for.

THE ROLE

As Front Office Supervisor, you will serve as a visible, engaged leader within the Rooms Division—guiding the rhythm of daily operations and ensuring that every guest interaction reflects Park Hyatt's signature elegance. Though this role is an entry point into management, it is deeply hands‑on and foundational to the guest experience. You will lead by example on the floor, partnering closely with Front Office Hosts, Bell & Door Attendants, Concierge, and Communication Center Agents to orchestrate seamless arrivals, thoughtful interactions, and graceful departures. Your presence will anchor the team—offering real‑time coaching, elevating service recovery with empathy and professionalism, and ensuring every detail aligns with Forbes Travel Guide standards. From managing room assignments and VIP arrivals to facilitating pre‑shift briefings and ensuring cross‑departmental clarity, you will be the connective force that brings people, process, and purpose together. Your ability to remain poised under pressure, anticipate needs, and respond with intuitive service will shape both guest satisfaction and colleague confidence. Click to spend a 'day in the life' of a hospitality professional at a full-service hotel via our virtual reality experience.

WAGE INFORMATION

The starting hourly rate for this position is $27.75, reflective of thepetitivepensation offered at Park Hyatt Chicago. Actual pay will bemensurate with experience. This position is also eligible for overtime and premium pay under applicable circumstances.

WE ARE EVOLVING THE FUTURE OF THE HOSPITALITY INDUSTRY

Hyatt is a global leader in the hospitality industry connecting the world through care. We provide more human, more authentic and more meaningful experiences to our colleagues and guests in our hotel locations spanning across 69 countries. As people who care, we believe in making a positive impact and providing resources so our people can be their best. Because when our people are at their best, we can provide the best experiences for our guests.

WE'RE OPENING DOORS FOR ALL

No matter what career stage you're in, you'll find a home at Hyatt. Each day is an opportunity to chart your own journey, go after new opportunities and discover a career you never knew existed. That's because we understand the importance of opening doors and expanding horizons while supporting you in your personal and professional development. "

CARE CONNECTS US

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IS OUR GUIDING PRINCIPLE

It's the belief that it all starts with people who care. We see it in the way we treat each other and our guests. It's our superpower. It's how we create a culture of warmth, empathy and respect that results in more genuine connections and creating inclusive environments, together.

BENEFITS

Health Insurance Eligibility:

Available after 30 days of employment. 401(k)

Eligibility:

Available after 30 days of employment. 401(k)

Matching Contribution:

Eligible after 1 year of employment (limited match).

Monthly Fitness Membership Reimbursement:

Available up to a specified limit.

Qualified Parking & Transportation Tax Exemption:

Subject to eligibility.

Paid Time Off & Holidays:

Provided according topany policy.

PERKS:

Discounted Colleague Rate Room Nights:

Available based on room availability.

Complimentary Room Nights:

Offered based on availability.

Complimentary Meals:

Available in the colleague dining room.

On-Site Bike Rack:

Provided for colleague use. Qualifications

Luxury Experience:

Minimum of 2 years of progressive supervisory experience in Front Office or Rooms Division operations, ideally within a luxury or Forbes‑rated hotel environment.

Hospitality Education:

Degree in Hospitality Management, Hotel Administration, or related field preferred; luxury hospitality certifications a plus.

Guest Service Excellence:

Passion for delivering intuitive, personalized service aligned with Forbes Travel Guide standards and Park Hyatt brand values.

Communication Mastery:

Exceptional verbal and writtenmunication skills, with the ability to lead briefings, coach colleagues, and navigateplex guest interactions with grace.

Operational Organization:

Strong ability to manage shift transitions, room assignments, VIP arrivals, and multiple priorities while maintaining flawless service flow.

Financial Acumen:

Proficiency in billing accuracy, reservation management, and Microsoft Office Suite; familiarity with Reservations Systems preferred.

Technology Proficiency:

Comfortable with property management systems and digital concierge tools; quick to learn new technologies that enhance operational efficiency.

Leadership Presence:

Approachable, confident, andposed leader who inspires teamwork and fosters a positive, service‑driven culture. Problem‑

Solving:

Resourceful and calm under pressure, with a solution‑focused approach to service recovery and operational challenges.

Schedule Flexibility:

Ability to work all shifts, including evenings, overnights, weekends, and holidays, to ensure consistent leadership presence. Join Park Hyatt Chicago and be part of a legacy w excellence isn't just a standard—it's a way of life. Elevate your career with us! All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.