Front Office Administrator / Collision Repair Coordinator Glenbard Auto Body Lombard, IL Job Details Full-time $25 - $35 an hour 21 hours ago Benefits 401(k) Paid time off Qualifications Administrative experience Driver's License Attention to detail Organizational skills Office phone management Full Job Description Overview We are seeking a dynamic and organized Front Office Administrator / Collision Repair Coordinator to join our automotive service team. This vital role combines front desk management with collision repair coordination, ensuring a seamless experience for customers and efficient workflow within the repair facility. The ideal candidate will possess excellent customer service skills, a solid understanding of automotive repair processes, and the ability to manage multiple responsibilities with enthusiasm and professionalism. This position offers an exciting opportunity to be at the heart of a fast-paced automotive environment, helping clients navigate their vehicle repairs while supporting the daily operations of the shop. With opportunity for professional growth and ongoing training Responsibilities Customer Service & Communication Greet incoming clients warmly and serve as the main point of contact throughout the entire repair process. Answer incoming phone calls, schedule appointments, and address customer inquiries. Provide clear, proactive updates to vehicle owners regarding the status of their repairs. Repair Management & Coordination Guide repairs from intake to final delivery, ensuring high standards of quality and customer satisfaction. Collaborate closely with collision repair technicians to draft detailed, accurate repair plans. Identify necessary replacement parts and manage the ordering, tracking, and receiving process to avoid repair delays. Insurance & Claims Navigation Act as the liaison between the customer and insurance adjusters. Negotiate labor rates, repair procedures, and supplemental claims directly with insurance companies. Maintain complete and precise documentation for all insurance claims and internal work orders. Key Qualifications Prior front office, service writer, or administrative experience in an automotive body shop or collision center is preferred. Familiarity with estimating software and computer-aided vehicle damage estimating tools preferred. Excellent customer service skills with the ability to communicate clearly and professionally with clients and team members Valid driver's license with a clean driving record for client transportation or test drives if required Knowledge of automotive repair processes including collision repair procedures is beneficial Strong organizational skills with attention to detail in managing work orders and documentation. Join us in delivering top-tier automotive care by providing exceptional service from start to finish. Your expertise will help drive customer satisfaction while supporting our team's success in a vibrant automotive environment!

Pay:

$25.00 - $35.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Paid time off

Work Location:

In person