Job Summary:

The Hotel Front Office Manager is the heart of the guest experience, overseeing all aspects of the front desk operation and ensuring a smooth and welcoming experience for every visitor. This leadership role requires a blend of hospitality expertise, business acumen, and supervisory skills.

Responsibilities:

Lead and Motivate:

Provide supervision and guidance to the front desk team, including training, scheduling, and performance evaluation.

Guest Satisfaction Champion:

Ensure exceptional customer service by resolving guest issues promptly, courteously, and efficiently.

Operational Efficiency:

Manage the day-to-day operations of the front desk, including reservations, check-in/check-out, billing, and key control.

Financial Accountability:

Oversee departmental budget, manage resources, and track expenses.

Communication Hub:

Maintain clear communication with all departments to ensure a seamless guest experience.

Adaptability and Problem-Solving:

Handle unexpected situations and emergencies with professionalism and find solutions to ensure smooth operations.

Reporting and Analysis:

Prepare reports on key metrics like occupancy rates and guest feedback.

Qualifications:

Hotel industry experience, preferably in a front office management role. Strong customer service skills and a passion for hospitality. Proficient in hotel management software and property management systems (PMS/FOSSE). Excellent communication, interpersonal, and conflict resolution skills. Leadership abilities to motivate and develop a team. Budget management and analytical skills. Ability to work effectively under pressure and prioritize tasks.

Benefits:

Competitive salary. Opportunity to work in a fast-paced and dynamic environment. Be part of a team dedicated to providing exceptional guest service. This position offers a competitive salary and opportunities for career growth. If you have a passion for providing exceptional guest experiences and possess the necessary skills, we invite you to apply for the Front Office Manager position at our establishment.

Job Type:

Full-time Pay:

$50,000.00 - $55,000.00 per year

Benefits:

Employee discount Food provided Free parking Paid time off Referral program Ability to

Relocate:

Peoria, IL 61602: Relocate before starting work (Required)

Work Location:

In person