Office Manager and Operations Lead Growing Home Service Company Lexington, KY Job Details Full-time $45,000 a year 1 day ago Benefits 401(k) Paid time off 401(k) matching Opportunities for advancement Qualifications Accounts receivable management Accounts payable management Financial records management Financial record maintenance

QuickBooks Full Job Description Benefits:

401(k) 401(k) matching Bonus based on performance Company parties Free uniforms Opportunity for advancement Paid time off Training & development Wellness resources

Office Manager & Operations Lead:

Join the Leadership Team of a Growing Home Services Company Get in early. Help build what's next. We're an established, family-owned home services company offering home service, repair, and retail, with decades of loyal customers and a strong local reputation. We're now positioned for growth and expansion, and we're looking for an Office Manager to help lead the way. This isn't a \"sit at the front desk\" job. With dedicated additional office support handling routine administrative and bookkeeping tasks, you'll be free to focus on the bigger picture: running the office, owning our systems and processes, and partnering with our General Manager and Service Manager as part of the leadership team. What You'll Own Office leadership: Oversee daily office operations, set priorities, and direct the work of additional office support.

Financial oversight:

Partner with accounting to manage the books in QuickBooks. Review AR, AP, invoicing, and financial statements. Keep AR under 10% of revenue.

CRM/Systems Expert:

Become our in-house CRM and systems expert. Build work order types, streamline scheduling, and get the most out of the platforms utilized.

Customer escalations:

Take ownership of complex customer issues and billing discrepancies and resolve them.

Commercial accounts:

Manage customer payment portals and keep COIs and compliance documents current.

Walk-in customers:

Help retail customers with order fulfillment and questions.

Business insight:

Flag risks and opportunities that affect revenue and EBITDA goals to the GM. What You Bring Experience managing a high-volume office, ideally in home services or the trades Hands-on experience with a home services CRM (ServiceTitan, Jobber, Housecall Pro, or similar) QuickBooks experience and a solid grasp of AR and AP Exceptional organization. This is a must. Ability to manage a busy phone line, a full inbox, and CRM activity all at once An ownership mindset: you see a problem, solve it, and improve the process A collaborative, solution-oriented approach and a real team-player attitude Proficiency in Microsoft Office (Excel and Word), Outlook, and Gmail Experience leveraging AI to streamline activities Ability to lift up to 50 lbs Why Join Us A seat at the leadership table and a real voice in how the company grows The chance to shape systems and processes during an expansion phase Room to grow your role as the company grows The stability of a long-established business with a forward-looking, growth-minded team Competitive pay, annual bonus based on personal and company performance & benefits Ready to make an impact? Apply with your resume and a few sentences about why this role fits you.