SAH Office Manager

SAH Office Manager Brown University Health

• 3.6 Fall River, MA Job Details Full-time $53,060.80
• $87,547.

20 a year 1 day ago Qualifications Collaborate with healthcare professionals Employee onboarding Financial planning Revenue cycle management Recruitment process management Medicare Operations management 5 years Regulatory compliance in claims processing Remodeling Clinic experience Improving operational efficiency Medical scheduling Invoice payment processing Supervising experience Financial operations management Bachelor's degree Data management Team management Employee relations management Recruiting Healthcare team management Healthcare financial management Computer skills Patient interaction Maintenance management Office management Epic Senior level Onboarding process management Equipment inventory management Referral coordination Medical claim denial management Medical terminology Communication skills Staffing management Overseeing training Customer complaint resolution

Full Job Description Job ID:

JR-108780

Entity:

Saint Annes Hospital Location Name:

851

Middle Street City, State:

Fall River, MA Work Type:

FULL TIME

Hours Per Week:

40

Shift:

Day Posted Date:

4/23/2026 SUMMARY The Office Manager is responsible for providing leadership and management of operations of Saint Anne's Hospital Center for Wound Healing. The role will be responsible for staffing, patient relations, office planning, computer systems and protocol, establishing standards for office operations and procedures, equipment and supply ordering, accounts payable and more. The Office Manager is committed to creating a culture of compassion, integrity, innovating thinking and leadership excellence. Brown University Health employees are expected to successfully role model the organization's values of Compassion , Accountability , Respect , and Excellence , as these values guide our everyday actions with patients, customers, and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done.

The core Success Factors include:

Instill Trust and Value Differences Patient and Community Focus and Collaborate In addition, our leaders will demonstrate an aptitude for: Ensure Accountability and Build Effective Teams Drive Vision and Purpose and Optimize Work Processes By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals.

RESPONSIBILITIES

Provides leadership, direction, and coordination for general clinic operations. Supervises all non-physician staff at the office. Collaborates with Director to plan and execute practice financial goals. Works collaboratively with clinic division coding and billing specialists and central business office to assure timely and accurate capture of charges for services provided, prompt response to claim rejections, and compliance with all reimbursement procedures. Responsible for coordinating all information, service statistics, billing data and other financial data with the central billing office. Manages staffing to always ensure appropriate coverage, responsible for hiring and onboarding new staff. Partners with Human Resources on performance and employee relations issues. Provides for initial orientation and ongoing training of personnel in proper work performance. Designs and manages scheduling systems with physician approval to maximize patient satisfaction and office efficiency. Provides information and assistance to patients to ensure effective patient relations. Investigates and proactively resolves patient complaints and concerns. Assures that provider schedules are developed and maintained. Responsible for maintaining the facility including managing any repairs or remodeling, service contracts on equipment and the inventory of all capital equipment. Develops and maintains working knowledge of regulations and standards specific to the clinic(s), including Medicare service and billing regulations. Ensures proper invoicing and tracking of receivables and payments to vendors. Prepares documents for billing physician encounters, enters data, ensures that referrals are received, performs referral management, etc. Other duties as assigned.

REQUIRED QUALIFICATIONS

5+ years' experience working in a physician practice or other health care setting required. Experience supervising staff preferred. Thorough understanding of medical terminology required. Excellent computer skills. Strong written and verbal communication skills. Experience with Epic required. Ability to analyze operational issues and solve them creatively. Strong orientation to patient care.

EDUCATION

Bachelor's degree or equivalent education and experience. Pay Range $53,060.80

• $87,547.20 Location 851 Middle Street
• 851 Middle Street, #3500 Fall River, Massachusetts 02721 Work Type M-F 8:00 am
• 4:30 pm Work Shift Day Daily Hours 8 hours Driving Required No Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.