Office Manager

Join Our Winning Team as an Office Manager at Trust 1 - Where Organization, Leadership, and Teamwork Come Together! At Trust 1 Heating, Cooling & Plumbing, we know that strong operations start with strong leadership behind the scenes. We're looking for a highly organized, proactive Office Manager who thrives in a fast-paced, customer-focused environment and knows how to keep people, processes, and systems running smoothly. As our Office Manager, you'll be the central hub of our daily operations. You'll support our CSR and Lead Specialist teams, oversee office and facility management, handle customer escalations, and ensure our internal systems are efficient and effective. This is a hands-on leadership role where your impact will be felt across the entire organization. If you enjoy solving problems, supporting a team, and making a real impact every day, this is the role for you.

Full Benefits Package:

Health insurance (Blue Cross Blue Shield) 100% paid dental insurance 100% paid vision insurance 100% paid life insurance 401(k) with 4% company match 120 hours of PTO from day one Pet insurance

Perks & Culture:

Paid uniforms Tons of training — including out-of-state opportunities Paid birthday off Monthly recognition & rewards Anniversary & milestone gifts Supportive leadership that genuinely has your back Non-corporate environment — no red tape, no politics, just a tight-knit team focused on winning ServiceTitan software — built for the best in the trades

Compensation:

$60,000 - $80,000

Responsibilities:

Job Responsibilities Oversee daily office operations and ensure a well-organized, efficient workplace Manage facilities, vendors, supplies, and overall office functionality Supervise and support Customer Service Representatives (CSRs) and Lead Specialists Assist with employee onboarding, training, and team support Handle customer escalations and ensure a high level of customer satisfaction Manage CSR systems, campaign platforms, and internal workflows Maintain and manage company devices (phones, tablets, office equipment) Oversee contracts and ensure proper documentation and organization Manage permits, inspections, and rebate processing Prepare and present weekly performance reports Coordinate company events, meetings, and team initiatives Continuously identify opportunities to improve processes and efficiency

Qualifications:

Job Qualifications 3+ years of experience in office management, operations, or a similar role Strong organizational and multitasking skills in a fast-paced environment Proven ability to lead, support, and hold a team accountable Excellent communication and interpersonal skills Experience handling customer service issues and escalations Comfortable working with CRM systems, scheduling platforms, and office technology Strong problem-solving skills with a proactive, solutions-oriented mindset High attention to detail and the ability to manage multiple priorities effectively Nice to

Have:

Experience in HVAC, plumbing, or home services industry Experience using ServiceTitan or similar field service management software Familiarity with Mass Save rebate programs and processes About Company Trust 1 Services, founded in 2018, provides exceptional service that inspires confidence, trust, and a unique customer experience. We support our community through local charities and invest in our employees' growth, helping them build the career and life they've always wanted. We take care of our people with a fun, family-like atmosphere, training and career development, 401(k) with match, 100% paid vision, dental, and life insurance, health coverage, PTO, birthday off, boot/shoe allowance, rewards, and real growth opportunities.