Gold's Gym is hiring someone to join our fun and dynamic team to serve as Back Office Business Manager in our amazing Dundalk location. The Back Office Manager is responsible for membership retention while selling renewals/upgrades to current gym members, as well as collections on past due accounts. In addition, the Back Office Business Manager assists the General Manager with various aspects of Club Operations. Come work where you love to work out and enjoy an OFFICE, full time hours, salary, benefits, commission and bonus potential, paid time off, and of course, a free membership! Management/Leadership Duties Serve as liaison with Corporate Customer Care Department assisting General Manager with member and/or operational issues Responsible for cash deposit ensuring daily deposits are made on time. Partner with cleaning team to ensure proper level of cleanliness are maintained at all times including daily management of the cleaning checklists. Work with General Manager (GM) to manage/process cancellations and strive to retain members. Help ensure all members concerns are addressed in a timely manner. Responsible for communicating and following cash management procedures. Manage the retail sales procedures for the gym. Collections on past due accounts. Other duties as assigned. Job Qualifications 1-2 years of relevant work experience. College degree preferred. Excellent communication, organization and customer service skills Working knowledge of cash procedures and basic computer skills Ability to handle challenging customer issues with patience, tact and professionalism Excellent training, leadership and management skills Excellent communication, organizational and customer service skills Position Type/Hours of Work This position is Full Time/Non-Exempt/Salary/Commissions. Benefits and paid time off. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type:

Full-time Pay:

$35,000.00 - $48,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off

Work Location:

In person