About our property: Welcome to The Colony Hotel in the picturesque setting of Maine, proudly part of the Pyramid Global Hospitality portfolio. Offering 140 charming guest rooms and 10,000 sq ft of versatile meeting space, The Colony Hotel is more than just a place to stay—it's a coastal retreat that seamlessly integrates comfort with career opportunities. Nestled along the scenic coastline of Maine, The Colony Hotel embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities take center stage. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements. Join us at The Colony Hotel, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands the unique charm of Maine while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development amidst the coastal beauty of Maine! What you will have an opportunity to do: Participates in the development of business strategies which are aligned with the overall objectives of the hotel Develops and implements strategies for front office, bell staff, concierge, reservations, van service, etc. that support achievement of the hotel's goals Monitors status regularly and adjusts strategies as appropriate Manages the operation of the front office and related areas Creates the first impression by supervising the door, bell, van service, concierge and front office areas Develops and implements processes and procedures for assigned departments which support achievement of service and financial goals Assists with the preparation of annual budget; monitors achievement of budget and takes corrective steps as appropriate Prepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel Creates rooms forecast weekly and 30/60/90 days out Analyzes business forecasts and schedules accordingly Ensures front desk handles billing and cash in accordance with hotel's standards Plans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping, Maintenance and other departments Leads weekly rooms revenue meeting with AGM, GM, DOS, and others Creates 100% guest satisfaction by providing employees with the training and resources they need to maximize employee engagement and deliver CARE! Service and teamwork Communicates and reinforces the vision for CARE! service to employees Ensures that employees provide CARE! genuine hospitality and teamwork on an ongoing basis Uses teamwork to support guests and employees Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services Provides employees with the tools, training and environment they need to deliver CARE! service and teamwork Develops and implements strategies and practices which support employee engagement Recruits and selects qualified candidates Provides employees with the orientation and training needed to understand expectations and perform job responsibilities Communicates performance expectations and provides employees with on-going feedback Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential What are we looking for? Someone with at least 5 years experience leading a Front Office team in a service focused hotel or resort environment Someone with strong Computer skills, and experience with PMS systems Someone available to work a flexible schedule to include mornings, nights, weekends and holidays Someone with excellent verbal and written communication skills Someone with the ability to work in a fast-paced setting Someone with a strong desire to lead by example and make a positive impact on other people Someone with an outgoing and engaging personality Someone with the stamina to be on their feet for extended periods of time

Pay:

$25.00 - $30.00 per hour Expected hours: 45.0 - 50.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Food provided Free parking Health insurance Health savings account Paid time off Parental leave Professional development assistance Vision insurance Application Question(s): Ability to work nights, weekends, and holidays

Experience:

Hotel:

5 years (Required) Ability to

Commute:

Kennebunkport, ME 04046 (Required)

Work Location:

In person