Office Manager
- 3 yrs exp req Help Lead One of Maine's Fastest-Growing Home-Service Companies !
Green Shield Pest Solutions is looking for an exceptional Office Manager to help lead our growing team and strengthen the systems behind an outstanding customer and employee experience. This is not a traditional administrative position, and it is not a corporate job where your ideas disappear into layers of management. You'll work directly with engaged, accessible owners who genuinely care about their employees, customers, and community. Green Shield is a locally owned, family-operated pest control company built on exceptional service and strong relationships. We're large enough to offer stability and career growth, yet small enough that your ideas and leadership will make a visible impact every day. We're looking for a highly organized, tech-savvy, people-focused leader who thrives on creating efficient systems, improving processes, and bringing structure to a fast-moving environment. This position is ideal for someone who genuinely enjoys creating organized systems, leveraging technology, and finding better ways to do things every day. Why This Opportunity Is Different Unlike a large corporate environment, you'll work directly with involved owners who value your ideas and give you the authority and support to improve the business. As a growing company, you'll have the opportunity to help shape our systems, culture, and future. Office Manager Responsible For Lead and Develop the Office Team Lead, coach, and hold office employees and office specialists accountable. Conduct performance reviews and use KPIs to improve results. Foster a positive, professional, and accountable workplace culture. Assist with hiring, onboarding, training, and employee development. Oversee Daily Office Operations Ensure the office operates efficiently while overseeing staffing, schedules, timecards, PTO, and daily workflows. Maintain office organization, supplies, inventory, and facilities. Step in on phones during busy periods while keeping operations running smoothly. Leverage technology, automation, and AI to improve efficiency and eliminate repetitive work. Manage Scheduling & Service Coordination Oversee technician scheduling, routing, capacity planning, and service-team communication. Work with sales and service leaders to ensure customer commitments can be delivered. Identify scheduling bottlenecks and proactively solve operational challenges. Improve Systems & Accountability Build efficient, repeatable systems that help the business grow without sacrificing quality. Monitor KPIs, reports, deadlines, and department performance to drive accountability. Use technology and data to improve productivity, communication, and decision-making. Protect the Customer Experience Communicate with empathy, confidence, and professionalism to de-escalate challenging customer situations while protecting company policies, strengthening customer relationships, and helping retain long-term customers. Coach office staff on effective communication, conflict resolution, and customer-service techniques that build trust and confidence with every interaction. Reinforce a culture of accountability, communication, and exceptional customer care. Who Will Thrive in This Role You may be a great fit if you: Love leading people and helping teams succeed. Are highly organized and naturally create order from chaos. Embrace technology and enjoy learning new software and AI tools. Communicate clearly while holding people accountable with respect. Can balance multiple priorities in a fast-paced environment. Take ownership, solve problems proactively, and care about details. Want to make a meaningful impact in a growing company. Can confidently communicate with customers, naturally build rapport, de-escalate difficult conversations, and influence positive outcomes through professionalism, empathy, and sound judgment. Office Manager Qualifications Previous experience leading an office, customer service team, scheduling department, or service-based operation. Demonstrated experience supervising employees and improving performance. Strong organizational, communication, and problem-solving skills. Highly proficient with business software, spreadsheets, reporting tools, and cloud-based applications, with the ability to quickly learn new technology and AI tools. Ability to prioritize independently and remain composed during busy periods. High school diploma or equivalent required. Management experience in pest control, home services, HVAC, plumbing, landscaping, lawn care, healthcare scheduling, hospitality, logistics, or another route-based service business is valuable but not required. A college degree is welcome but not required. We care more about leadership ability, judgment, reliability, and demonstrated results than a particular educational path. What We Offer Competitive salary of $55,000
- 65,000 , based on experience and leadership ability.
401(k) with company profit sharing. Paid time off and Paid Holidays. Healthcare supplemental bonus. Paid training and direct support from involved ownership. A stable, growing company with meaningful advancement opportunities. The opportunity to help shape the future of the company through innovation and continuous improvement. About Green Shield Pest Solutions Green Shield Pest Solutions is a locally owned pest control company serving homes and businesses throughout Maine and New Hampshire. Our success has been built on exceptional customer service, strong values, and an engaged ownership team committed to supporting employees and continuous improvement. We're proud of where we've been—and even more excited about where we're going. Ready to Make an Impact? Please submit your résumé along with a brief explanation of why this opportunity interests you and an example of a process, team, or operation you helped improve. We're looking for more than someone to manage the office—we're looking for someone to help build a better company. If you're highly organized, love technology, enjoy improving systems, and want your work to make a real impact, we'd love to meet you. Green Shield Pest Solutions is an equal opportunity employer.
Pay:
$55,000.00
00 per year
Benefits:
401(k) Employee discount Paid time off Referral program Application Question(s):
Experience:
How many years of experience do you have supervising employees? Explain.
Experience:
Approximately how many employees have you directly managed? Explain.
Location:
Are you able to work on-site in Saco, Maine, Monday through Friday?
Technology:
Which best describes your approach to technology? Explain. 1
- I prefer to stick with systems I already know. 2
- I can learn new software with training. 3
- I enjoy learning new software and usually become proficient quickly. 4
- I actively look for technology and AI tools that make work more efficient. 5
- I often create better systems or teach others how to use technology more effectively.
Customer Service:
Which statement best describes you? Explain. 1
- I avoid difficult customer conversations whenever possible. 2
- I can handle upset customers professionally. 3
- I enjoy solving difficult customer problems and can usually calm people down. 4
- I excel at building trust, de-escalating conflict, and helping customers feel heard while still protecting company policies. 5
- I do all of the above and regularly coach employees to communicate more effectively with customers.
Work Location:
In person
