Front Office & Administrative Manager We are an established, locally owned business seeking an organized, dependable, and customer-focused Front Office & Administrative Manager to join our team. This position is responsible for a combination of customer service, accounts receivable, administrative duties, retail transactions, and general office operations. The ideal candidate is friendly and professional, highly organized, comfortable working with numbers and customer accounts, and able to manage multiple responsibilities throughout the day. Key Responsibilities Answer incoming phone calls and assist or direct customers as needed Greet customers and provide friendly, professional customer service Process customer purchases and payments Receive and apply accounts receivable (A/R) payments Prepare and process monthly customer billing Use POS and accounting software for transactions, payments, customer accounts, and other daily functions Process packing slips and maintain accurate records Maintain organized and accurate sales and customer files Assist with filing, documentation, and general office administration Communicate with other departments to ensure paperwork and customer needs are handled accurately and efficiently Maintain an organized and professional front office environment Assist management with additional administrative responsibilities as needed Qualifications Previous office administration, customer service, accounts receivable, bookkeeping, or similar experience preferred Strong attention to detail and organizational skills Comfortable handling payments and working with customer account information Strong written and verbal communication skills Friendly and professional customer service skills Comfortable learning and using POS, accounting, and general office software Experience with Lightspeed is a plus, but not required Ability to prioritize responsibilities and work independently Dependable, trustworthy, and able to handle confidential information appropriately About the Position This is a hands-on position for someone who enjoys a mix of customer interaction and administrative work . No two days are exactly the same, and the position requires someone who can comfortably transition between assisting customers, processing transactions, managing accounts, completing paperwork, and keeping office records organized. We are looking for someone who takes pride in accuracy, provides excellent customer service, and enjoys being an important part of a close-knit team. Industry-specific experience is not required. Training will be provided on our systems and procedures.

Pay:

$20.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person