Office Manager

Company Profile:

Johnson Oil Company is a well-established wholesale fuels and propane company in Northern Michigan. In business since 1954, we are a multi-generational family company seeking skilled individuals who want to work as part of a team. We offer competitive wages, excellent benefits, and a supportive work environment where employees are valued and rewarded for their efforts.

Job Summary:

We are seeking a highly skilled Office Manager to serve as a key leader within the company, acting as a liaison between the President and all departments. This position will oversee office operations while ensuring effective communication, strategic planning, and interdepartmental coordination. The ideal candidate will have a strong background in ERP systems including troubleshooting , sales, customer service, and business operations, including compliance, financial oversight, and human resources. This role requires a hands-on leader who can drive efficiency, handle IT related challenges, implement company-wide policies, and support the professional development of employees while maintaining a strong company culture.

Supervisory Responsibilities:

• Manage and develop a diverse office team.
• Oversee hiring, training, and professional development.
• Act as a bridge between senior leadership and department heads to ensure alignment with company goals.

Duties and responsibilities:

• Handle or delegate all tasks below Presidential level.

Operational Management:

• Manage office operations and ensure efficient workflow.
• Oversee ERP system functions and support users.
• Ensure compliance with company policies, safety regulations, and industry standards.
• Troubleshoot IT/software issues, set up import profiles, and configure machines.
• Adapt to seasonal business demands and take on diverse tasks as needed.

Strategic Leadership & Cross-Department Coordination:

• Serve as a liaison between the President and internal departments, ensuring clear communication of company goals, strategies, and initiatives.
• Coordinate interdepartmental projects, ensuring alignment with company objectives and efficient collaboration.
• Assist in strategic planning by providing insights into operational challenges, workforce needs, and market trends.
• Develop and implement company-wide policies, procedures, and best practices to enhance efficiency and consistency across departments.
• Lead company-wide meetings, ensuring key messages from senior leadership are effectively conveyed to all teams.

Performance Analysis & Financial Oversight:

• Analyze department performance metrics and provide reports to senior leadership with recommendations for improvements.
• Monitor and support budget adherence across departments, identifying cost-saving opportunities while maintaining operational effectiveness.

Employee & Culture Development:

• Foster a positive company culture, encouraging teamwork, employee engagement, and professional development across all teams.
• Address and resolve conflicts between departments, ensuring a collaborative and productive work environment.

Customer Relations & Sales Support:

• Provide exceptional customer service and sales support
• Perform other related duties as assigned.

Skills & Abilities:

• Strong leadership and team management skills.
• Proficiency in troubleshooting ERP systems.
• Excellent customer service and sales abilities.
• Ability to handle HR responsibilities, including hiring and training.
• Basic IT troubleshooting knowledge.
• Strong problem-solving and adaptability skills in a fast-paced environment.

Education & Experiance :

• Minimum of 2 years of experience in team management (preferred).
• 2+ years of experience in sales and customer service (preferred).
• 2+ years of experience troubleshooting ERP systems (preferred).

Physical Requirements:

• Moderate work occasionally working in difficult position and/or with physical demands such as continuously lifting/moving materials from 25 to 50 pounds and occasionally lifting/moving materials greater than 50 pounds.

Benefits:

• Competitive salary starting at $70,000 per year.
• Generous health care coverage with employer paying up to 75%.
• Up to 5% 401K match.
• Generous number of PTO days and sick days in the first year.
• Company-paid life insurance.

Job Type:

Full-time Pay:

From $70,000.00 per year

Experience:

Accounting & Finance:

2 years (Preferred) Team management: 2 years (Required)

Sales:

2 years (Preferred) ERP systems: 2 years (Required) Customer service: 2 years (Required) Ability to

Commute:

Gaylord, MI 49735 (Required)

Work Location:

In person