Office Manager Gateway Mission - 4.3 Holland, MI Job Details Full-time 1 day ago Qualifications Community relationship building Full Job Description

JOB DESCRIPTION

Position Department Office Manager Development Reports to Position Classification Director of Constituent Services Full Time; 1st shift Direct Reports FLSA Status None Exempt Location Salary Level Gateway Center 5 Last Update JD Number 7-15-26 14-05 About Gateway Mission Gateway Mission is a Christ-centered, non-profit ministry dedicated to declaring and demonstrating the love of Jesus by providing housing, support, and transformational programs for individuals experiencing homelessness and hardship. We believe every person is created in the image of God and deserves dignity, compassion, and the opportunity for life change. Mission/Vision Our mission is to declare and demonstrate the love of Jesus by providing housing and programs for the homeless and less fortunate. Our vision is to equip each person we serve to follow Jesus and live as a productive citizen. Core Values Christ-Centered Service Compassion and Hospitality Integrity and Stewardship Relationship and Community Excellence and Accountability Hope and Transformation Gateway Mission considers every position a ministry role and a vital part of the organization's mission. All employees are expected to actively support and uphold Gateway Mission's Mission, Vision, Core Values, Statement of Faith, and Qualifications for Employment. . Position Summary The Office Manager serves as the primary administrative support professional for Gateway Mission, overseeing front office operations, executive and board support, organizational communications, and recruiting administration. This position creates a welcoming and professional environment for guests, donors, volunteers, staff, and community partners while ensuring efficient office operations and organizational communication. The Office Manager supports the Executive Director, Development Team, Leadership Team, and Board of Directors through administrative coordination, communications management, scheduling, event support, and recruitment activities. This role serves as a key connector helping to maintain operational excellence across departments. Essential Duties & Responsibilities Front Office & Guest Services Serve as the primary point of contact for visitors, guests, donors, volunteers, vendors, and community partners. Greet and assist visitors in a warm, professional, and Christ-centered manner. Answer and direct incoming phone calls and inquiries. Maintain office security procedures, visitor screening, and guest check-in processes. Ensure reception and common office areas remain organized, welcoming, and professional. Assist guests with general information and direct them to appropriate staff members. Executive & Board Administration Provide administrative support to the Executive Director and Leadership Team. Manage calendars, appointments, meetings, and scheduling requests. Coordinate Board of Directors and committee meetings. Prepare meeting agendas, packets, reports, and supporting materials. Attend board meetings as assigned and record meeting minutes. Maintain executive correspondence, files, and organizational records. Assist with special projects and leadership initiatives. Communications & Marketing Support Coordinate and manage Gateway Mission's social media platforms and content calendar. Create and schedule content that supports ministry awareness, donor engagement, volunteer recruitment, and organizational communication. Monitor social media engagement and provide analytics reporting. Assist with newsletters, donor communications, prayer partner correspondence, and email campaigns. Support media relations activities, press releases, interviews, and public communications. Maintain brand consistency across communication channels and materials. Collaborate with Development staff on event promotions and fundraising communications. Human Resources & Recruiting Support Assist HR Director with candidate screening and recruitment processes. Assist leadership with HR-related administrative projects and documentation. Maintain confidentiality regarding employee and candidate information. Administrative Operations Order and maintain office supplies, ministry materials, and administrative resources. Sort and distribute incoming mail and deliveries. Support staff with office equipment, technology, and administrative systems. Maintain organizational files, databases, and records. Coordinate facility-related administrative needs and vendor interactions. Assist with donor acknowledgment processes, correspondence, and thank-you communications. Provide administrative support to various departments as assigned. Event & Ministry Support Assist with planning, coordination, and execution of organizational events. Support development events, donor engagement activities, volunteer appreciation efforts, and ministry functions. Coordinate event logistics, communications, registrations, and administrative support. Assist with Women of Hope events and other constituent engagement activities as assigned. Support internal staff events and organizational gatherings. Personal Qualifications Demonstrate a personal and growing relationship with Jesus Christ. Be actively involved in a local evangelical church. Share the Gospel message appropriately as opportunities arise. Demonstrate compassion, professionalism, and Christ-like character in all interactions. Education/Experience Associate degree or equivalent experience required; bachelor's degree preferred. Minimum 3 years of experience in office administration, executive support, communications, human resources, or related administrative functions preferred. Experience supporting executives, boards, or leadership teams preferred. Experience with recruiting, onboarding, or HR administration preferred. Experience with social media management, communications, or marketing support preferred. Experience in nonprofit, ministry, or community service organizations preferred. Understanding of rescue mission ministry and homelessness services preferred. Knowledge, Skills & Abilities Exceptional organizational and time-management skills. Strong written, verbal, and interpersonal communication skills. Ability to manage multiple projects, deadlines, and priorities simultaneously. Strong attention to detail and administrative accuracy. Ability to exercise discretion and maintain confidentiality. Professional presence and ability to interact effectively with donors, board members, community leaders, staff, and guests. Proficiency with Microsoft 365, Outlook, Teams, Word, Excel, and related office technologies. Experience with social media platforms and digital communication tools. Ability to learn new software and systems quickly. Self-motivated with strong problem-solving and decision-making abilities. Physical Activities/Demands & Work Environment Regularly required to sit, stand, walk, speak, and hear. Frequently use hands and fingers to operate office equipment and technology. Occasionally lift and move items up to 35 pounds. Ability to read, write, and interpret written information. Work is performed primarily in an office and ministry environment. Occasional evening and weekend participation may be required to support events and organizational activities. 2 Timothy 3:16-17 "All Scripture is breathed out by God and profitable for teaching, for reproof, for correction and for training in righteousness, that the man of God may be competent, equipped for every good work." (ESV) Disclaimer This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform and other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and are subject to possible modification to reasonable accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed are the minim levels of knowledge, skills, or abilities. This document does not create an employment contract implied or otherwise, other than an 'at will' relationship. Gateway Mission is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.