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Detroit Marriott Livonia
Front Office Supervisor
Career Insights for Office Manager (General)
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Based on Michigan data
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What they do
An Office Manager directs administrative staff and manages workflow in a business office. Supervises clerical work, tracks office supplies, oversees maintenance for office equipment and manages budget for office expenses. May hire and train staff.
$57,517 / year median in Michigan
+2% projected growth
Job Description
Front Office Supervisor 4.0 4.0 out of 5 stars 17100 North Laurel Park Drive, Livonia, MI 48152 $19 an hour - Full-time Detroit Marriott Livonia 26,204 reviews $19 an hour - Full-time Overview Step into the dynamic world of hospitality as a Front Office Supervisor, where your leadership and guest-centric approach will set the tone for an exceptional guest experience. In this pivotal role, you will oversee daily front desk operations, ensure seamless guest services, and foster a welcoming environment that reflects our commitment to excellence. Your energetic and proactive attitude will drive team success and elevate the reputation of our resort or hotel. Responsibilities Lead and supervise front desk staff to deliver outstanding guest services, ensuring smooth check-in and check-out processes. Manage guest relations by addressing inquiries, resolving issues promptly, and maintaining high levels of customer satisfaction. Oversee night audit procedures, reconciling daily financial transactions to ensure accuracy and accountability. Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests efficiently. Handle multi-line phone systems with professionalism, demonstrating excellent phone etiquette and Bilingual communication skills when necessary. Maintain accurate records of reservations, guest preferences, and billing information to optimize operational efficiency. Foster a positive team environment by providing training, mentorship, and ongoing support to staff members. Requirements Proven experience in hospitality management or hotel management roles, with a strong background in front desk operations. Exceptional customer service skills with a passion for creating memorable guest experiences. Multilingual or Bilingual abilities are highly desirable to serve diverse clientele effectively. Familiarity with hotel management systems and multi-line phone systems is essential. Experience with night audit procedures and guest relations in a resort or hotel setting is preferred. Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. Excellent communication skills, including phone etiquette and professional demeanor at all times. Join us as a Front Office Supervisor and be at the heart of delivering hospitality excellence! Your energy, leadership, and dedication will inspire your team and delight our guests every day.