Working Front Office Manager / Administrative Supervisor Pulmonary & Critical Care Specialists, P.C. Novi, MI Job Details Full-time 1 hour ago Benefits Health insurance Paid time off Qualifications Staff supervision Vital signs Team supervision HIPAA Outpatient experience Outpatient facility experience Multi-line phone systems Office management Medical terminology Full Job Description Job Summary We are seeking a dependable, hands-on Working Front Office Manager / Administrative Supervisor to oversee daily operations, lead our reception and medical assistant (MA) team, and maintain smooth clinic throughput. In this dual-leadership and operational role, you will run the front desk daily—handling patient check-ins, answering phones, and managing schedules—while supervising front office and clinical support staff. You will also serve as our primary operational backup, stepping in for front desk duties or basic clinical rooming during staff vacations, breaks, or peak volume periods. Key ResponsibilitiesFront Office & Patient Care (Core Daily Duties) Greet patients warmly, execute check-in/check-out procedures, and verify demographics and insurance coverage. Manage high-volume incoming phone calls, schedule patient appointments, and handle patient inquiries according to office SOPs. Collect co-pays, process insurance authorizations/referrals, and perform daily batch reconciliations. Maintain clean, organized front-desk operations and resolve patient flow bottlenecks promptly. Leadership & Administrative Supervision Supervise, mentor, and support administrative front desk receptionists and medical assistant staff. Manage staff schedules, daily task assignments, and meal break coverage to ensure balanced workflow. Serve as the primary coverage for front desk and basic clinical rooming duties during staff PTO, vacations, or absences. Enforce office SOPs, telephone message routing protocols, and EHR smart phrase/template workflows. Onboard and train new staff members on office policies, EHR navigation, and patient service standards. Secondary Clinical Support (As-Needed Back-up) Provide basic clinical floor back-up during MA absences or heavy morning surges.

Execute basic non-invasive rooming procedures:

escorting patients to exam rooms, capturing vital signs, recording chief complaints, and assisting with sleep intake forms/questionnaires.

Note:

This role involves non-invasive rooming support only; it does not require administering injections, phlebotomy, or complex clinical procedures.

Qualifications & Skills Experience:

Minimum 2-3 years of supervisory/lead experience in an outpatient medical clinic setting (Pulmonary, Sleep, or specialized Internal Medicine experience preferred).

Cross-Functional Background:

Strong administrative lead background or Medical Assistant certification (CMA, RMA, or CCMA) with leadership experience.

EHR Proficiency:

Hands-on proficiency with Electronic Health Record (EHR) systems (e.g., Epic or similar) for scheduling, documentation, and messaging.

Adaptability:

Thrives in a dual role—equally comfortable greeting patients at the front desk, answering phones, rooming a patient when needed, and keeping staff accountable.

Knowledge:

Familiarity with HIPAA compliance, medical terminology, prior authorizations, and multi-line phone systems.

Benefits:

Health insurance Paid time off

Work Location:

In person