Position Overview The Office Manager plays a critical role in supporting our team and ensuring smooth day-to-day operations. This role focuses on organization, coordination, and execution across conferences, research, customer outreach, and accounting systems. This is an ideal position for someone who enjoys variety, takes pride in details, and thrives in a team-oriented environment. Key Responsibilities 1. Conference & Event Support Plan, schedule, and coordinate Fresh Baby's participation in public health conferences Prepare, organize, and ship conference materials Post-event return logistics and tracking 2. Sample Inventory & Fulfillment Maintain organized inventory of product samples Pick, pack, and ship samples to support sales efforts 3. Customer Outreach & Feedback Conduct outreach to customers to confirm order delivery and satisfaction Support implementation of customer satisfaction surveys 4. Accounting System Support Support administration of Zoho Books, including: Item updates Promo code setup Back Up for order processing and invoicing 5. Sales & Marketing Team Support Research health & grant programs to identify sales leads for Account Managers Collaborate with Account Managers on sales initiatives and special projects Qualifications Strong organizational skills and attention to detail Excellent communication and teamwork skills Proficiency in Microsoft Office (especially Excel) Experience with CRM, marketing, or accounting systems (Zoho experience a plus) Ability to learn and adapt to new technology platforms Prior experience in sales support, operations, or a related role preferred Bookkeeping experience is a plus Benefits Healthcare Reimbursement Program (tax-free QSEHRA) Paid time off (vacation and sick time) Paid holidays 401(k) with matching and profit sharing Pension Short Term and Long Term Disability Insurance Work Location & Hours Petoskey, MI (in-person) Full-time, 40 hours/week Monday-Friday with flexible start (8:00-9:00 AM) and end times (4:00-5:00 PM)

Hourly:

$25/hour (52,000 annually) plus performance bonus How to Apply Please submit your resume and a brief cover letter to info@freshbaby.

comSubject line:

Office Manager Application - [Your Name] Fresh Baby is an equal opportunity employer. We value diversity and are dedicated to creating an inclusive workplace for all employees.