Full Job Description The Embassy Suites Minneapolis Downtown is looking for an excellent hospitality team leader to join our team! Managed by HRI Lodging, we offer some of the best benefits around. Medical, Dental, Vision, HSA, 401K, Vacation, Sick and Holiday. Hilton Team Member travel discounts and free parking. Most importantly, we offer a culture of growth and development, one of caring and acceptance, and a place where your successes are recognized and celebrated. If that appeals to you, come join our team. The Embassy Suites Minneapolis Downtown Minneapolis welcomes you!

JOB SUMMARY

The Front Office Manager is responsible for overseeing the daily operations of the Front Office to ensure exceptional guest experiences, efficient processes, and consistent adherence to company and brand standards. This role provides leadership, training, and direction to front desk staff, fosters a positive team environment, and maintains the highest level of guest satisfaction.

JOB DUTIES

Oversee all front office operations, ensuring smooth guest arrivals, departures, and service delivery. Supervise, train, and coach front desk staff to achieve departmental goals and maintain service standards. Manage scheduling, payroll approvals, and daily performance evaluations. Resolve guest complaints promptly and professionally to ensure complete satisfaction. Monitor and verify accuracy in cash handling, billing, and reporting. Partner with Housekeeping, Maintenance, and other departments to coordinate operations and maximize efficiency. Ensure compliance with safety, security, and brand policies at all times. Support the Director of Rooms with administrative tasks, budgeting, and operational planning. Perform additional duties as assigned by management.

SKILLS AND KNOWLEDGE

Strong leadership and interpersonal communication skills. Excellent problem-solving, decision-making, and conflict-resolution abilities. Advanced organizational skills and attention to detail. Proficient in Microsoft Office Suite (Outlook, Word, Excel). Ability to lead by example and motivate a diverse team. Flexibility to work a variety of schedules, including weekends and holidays.

EXPERIENCE

Minimum 3 years of progressive front office or guest services experience in a hotel environment. At least 1 year of supervisory or management experience required. Experience with hotel property management systems (PEP, Opera, or similar) preferred.

EDUCATION

High school diploma or equivalent required. Employees must fulfill their performance standards for this position and comply with company policies, rules and procedures of the hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change, modification and addition as deemed necessary by the hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other hotel/company officials. HRI is EOE and

M/F/D/V HRI

Lodging Work Remotely No Job Type:

Full-time Pay:

From $70,000.00 per year

Benefits:

401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Health savings account Paid time off Tuition reimbursement Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Hotel experience: 2 years (Required)

OnQ Front Desk:

1 year (Required)

Work Location:

In person