Front Office Manager

Front Office Manager Hilton Minneapolis St Paul Airport Hotel - 1.0 Minneapolis, MN Job Details Full-time $70,000 - $87,500 a year 1 day ago Benefits Free parking Paid jury duty Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Employee discount Professional development assistance Flexible schedule Life insurance Referral program Food provided Qualifications Customer communication Recruitment process management Operations management Hotel management experience (3-5 years) Financial transaction processing Writing skills Front desk experience (3-5 years) Staff scheduling Employee relations Greeting customers Processing cash transactions First aid Managing hospitality teams Mid-level Manager experience Hotel and accommodations guest inquiries Driver's License Supervising experience Team management Driving Recruiting Front desk Hotel customer satisfaction operations Interviewing Office management 2 years Communication skills Staffing management Hotel experience Overseeing training Customer complaint resolution Staff development Hotel management Full Job Description

THIS JOB IS LOCATED AT THE HILTON MINNEAPOLIS ST. PAUL AIRPORT HOTEL OUR LONG TERNURED FRONT OFFICE MANAGER IS BEING PROMOTED TO A NEW POSITION. WE ARE EXCITED FOR HIM AND ARE SEEKING HIS REPLACEMENT TO START IN THE NEXT FEW WEEKS. REMINGTON HOSPITALITY IS A COMPANY WHERE PASSIONATE PEOPLE THRIVE AND HARD WORK IS REWARDED WITH OPPORTUNITIES. PLEASE NOTE WE ARE SEEKING CANDIDATES WHO HAVE MANAGED HIGH VOLUME FRONT OFFICE OPERATIONS, IDEALLY IN AN AIRPORT SETTING. IT IS NOT UNUSUAL FOR THE HOTEL TO PICK-UP 100+ SAME DAY RESERVATIONS.

Job Overview:

The Front Office Manager directs and controls the operation of the front office and coordinates activities to obtain optimal room occupancy, revenue, and guest satisfaction. The Front Office Manager oversees all activities in the front office to ensure high guest service standards are met, as well as accuracy in all phases of the operation.

CORE RESPONSIBILITIES

Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff/drivers. Have complete understanding of Front Office staff's job descriptions and duties and be able to perform duties at any given time. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome. Accurately manage and operate PEP and MICROS system at the front office, including all daily transactions and those which are not performed often. Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Assist the General Manager Director of Sales by handling special requests, group blocking and unusual circumstances. Guide occupancy for maximum yield management of the hotel. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly. Perform other duties as assigned.

KNOWLEDGE, SKILLS AND COMPETENCIES

High work ethic, self-initiative , independent judgment Proven customer service and problem solving experience Regular attendance according to established guidelines May be required to work varying schedules to reflect the business needs of the property Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times

PHYSICAL REQUIREMENTS

Sit, stand and walk for varying lengths of time, often long periods of time Bend, stoop, squat and stretch to fulfill cleaning requirements Lift approximately fifty (50) pounds of equipment or supplies on and off a cart, using safe lifting techniques Push and pull carts weighing up to fifty (50) pounds Possess valid driver's license and safely drive guest vehicles. Have proof of safe driving record as indicated by a copy of Motor Vehicle record. Good communication skills, both written and verbal, using written communication skills to mark completed rooms on daily paperwork Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability Know and be able to administer first aid Direct evacuations in an emergency This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time. Now that we have shared the "legal stuff" with you, let me share with you that we are seeking an enthusiastic, guest focused, highly organized leader to continue build our Front Office operations to best in class. If you are truly a hospitality, best in class professional, I want to speak with you about this exciting opportunity at the Hilton MSP Airport. Join our team as a Front Office Manager and be part of a dynamic hospitality environment where your skills and dedication will be valued.

Job Type:

Full-time Pay:

$70,000.00 - $87,500.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Food provided Free parking Health insurance Life insurance Paid jury duty Paid time off Parental leave Professional development assistance Referral program Tuition reimbursement Vision insurance

Experience:

Hotel experience: 2 years (Required) Ability to

Commute:

Minneapolis, MN 55425 (Required) Ability to

Relocate:

Minneapolis, MN 55425: Relocate before starting work (Required)

Work Location:

In person