Office Manager

Office Manager Minnetonka, MN Job Details Full-time $70,000 - $80,000 a year 1 day ago Benefits Wellness program Paid holidays Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Vision insurance 401(k) matching Qualifications Revenue growth Growing experience Accounting systems Contract management Financial data reconciliation Customer retention Accounts payable Operations management Inventory management Procurement Financial reporting Regulatory compliance Process improvement Improving operational efficiency Financial analysis 3 years Compliance management implementation Bachelor's degree in business administration Administrative experience High school diploma or GED Cross-selling Team development Key Performance Indicators Analysis skills Driver's License Bidding project phase Financial operations management Bachelor's degree Team management Driving Decision making Staff training Mentoring Data analytics Organizational skills Contracts Financial regulatory compliance Business Administration Productivity software Office management Training & development Phone call management Bachelor's degree in accounting Senior level Cross-functional collaboration Business Month-end close Escalation handling Leadership Data-driven decision making Accounting Communication skills Cross-functional communication Full Job Description Packard Culligan Water in Minnetonka is looking for an Office Manager who's excited to lead a team, make an impact, and help shape the customer experience in our growing Residential division. In this role, you'll take the lead on administrative and financial operations, support our installation and service teams, and play a key part in driving customer satisfaction, retention, revenue growth, and overall dealership success. Duties and Responsibilities Customer Service & Team Leadership Model and uphold

Packard Culligan Core Values:

Accountability Being Open‑Minded Caring About Relationships Supervise, train, and mentor CSRs serving Residential customers, ensuring all Customer Service Levels (CSLs) are met. Monitor call handling, email communication, scheduling, and workflow to ensure timely, high‑quality interactions. Ensure CSR proficiency in cross‑selling services and writing orders. Empower staff to work in good faith with customers to increase retention and reduce loss. Resolve escalated customer concerns promptly and professionally. Develop and implement customer service standards and best practices. Financial & Administrative Management Oversee all billing processes for Residential services, ensuring accuracy and timeliness. Manage accounts payable/receivable, move‑outs, bad debt, collections, and credit approvals. Perform account reconciliation for completed service and delivery work. Review financial reports for the Residential division, identify trends, and recommend corrective actions. Ensure all month‑end processes are completed. Operational Coordination Collaborate with the Residential Service Manager, Route Manager, and other key stakeholders to align office operations with field activities. Maintain accurate customer documentation and safeguard sensitive information. Ensure compliance with company policies, accounting standards, and regulatory requirements. Process Improvement & Reporting Identify opportunities to improve processes, efficiency, and customer experience. Lead regular department meetings to communicate goals, updates, and performance metrics. Provide data analysis and recommendations to support strategic decision‑making. Cross‑Functional Collaboration Work closely with: General Manager Residential HH Service Manager Route Manager C&I Office Manager Regional Area Manager / Area Sales Manager Support company‑wide initiatives and contribute to overall dealership success. Perform other related duties as assigned.

Skills and Competencies Strategic Thinking & Leadership:

Demonstrates strong strategic thinking and leads a skilled, motivated team.

Employee Experience:

Creates a positive employee experience through strong leadership and emotional intelligence.

Customer-Centric Mindset:

Maintains a commitment to service excellence and handles escalated situations with professionalism.

Collaboration:

Leverages teamwork, strong interpersonal skills, and effective partnerships across departments. Multi‑

Tasking:

Manages competing priorities in a fast‑paced environment.

Analytical Thinking & Problem Solving:

Applies strong analytical skills to daily operations. Decision‑

Making:

Uses sound judgment to address complex issues and collaborates to ensure the best outcomes. Minimum Qualifications Education High School Diploma required. Bachelor's degree in Business Administration, Accounting, or related field preferred. Experience Minimum 3 years of office management experience. Strong leadership, communication, and organizational skills. Solid understanding of billing, AP/AR, inventory management, and procurement. Experience with bid preparation and contract administration. Proficiency in Microsoft Office and accounting systems. Licenses/Certifications Valid Driver's License with a safe driving record. Culligan Offers A competitive base salary with high incentive potential Unbelievable benefits, including zero-deductible medical plans, dental and vision coverage, a wellness program with incentives, 401K with employer match, tuition reimbursement, scholarship opportunities, paid time off, and paid holidays Career advancement through training and development Work-life balance, with Monday-Friday, normal business operating hours Continuous training and development, with corporate support in human resources, accounting, and compliance Check out all of our awesome career opportunities at Culliganwater.com/careers The Packard Culligan group of dealerships is a family-owned company with values based on accountability, caring about relationships and open-mindedness to exceeding customer and employee expectations. Our dealerships are locally run by employees who are a part of the communities that they serve. We offer the best drinking water and the largest variety of water treatment products and services available for your home or business. Culligan products are built to last and are backed by a 100% satisfaction guarantee as well as the best trained and experienced service technicians in the industry. Packard Culligan Offers full-time employees Health Insurance, Dental Insurance, Vision Insurance, 401k, as well as other employee benefits. Packard Culligan and all of its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.