Job Summary We are seeking a dedicated and organized Front Office Supervisor to oversee daily front desk operations and ensure exceptional guest service. The ideal candidate will lead a team, manage reservations, handle financial transactions, and maintain a clean and welcoming environment. This role requires strong leadership skills, proficiency in hospitality reservation systems, and the ability to manage conflict effectively. The Front Office Supervisor plays a vital role in creating a positive experience for guests while ensuring smooth operational workflows. Responsibilities Supervise and coordinate front desk activities to ensure efficient check-in and check-out processes. Lead and motivate front office staff, providing training and support to maintain high service standards. Manage hospitality reservation systems to handle bookings accurately and efficiently. Process credit card payments securely and accurately. Maintain financial records related to front office transactions and ensure proper documentation. Handle guest inquiries, requests, and complaints with professionalism, resolving conflicts promptly. Oversee cleanliness of the front office area, ensuring it remains tidy and welcoming. Assist with manual handling tasks as needed to support daily operations. Support food service operations when required, including basic food handling or related duties. Utilize Microsoft Office tools for reporting, record keeping, and communication purposes. Qualifications Proven experience in hospitality or front office management is preferred. Strong leadership and team management skills. Proficiency in hospitality reservation systems and Microsoft Office applications. Excellent communication and conflict resolution abilities. Experience with financial record maintenance and credit card payment processing. Ability to perform manual handling tasks safely and effectively. Basic food service experience is advantageous but not mandatory. Attention to detail, organizational skills, and a customer-focused attitude are essential for success in this role.

Pay:

$16.00 - $17.00 per hour Expected hours: 40.0 - 50.0 per week

Benefits:

Employee discount Paid time off

Work Location:

In person