Front Office Manager

• 3.3 7808 Savoy Corporate Drive, Charlotte, NC 28273 $15
• $16 an hour
• Full-time

OPERA PMS EXPERIENCE REQUIRED.

Duties Include:

• Oversee the daily operations of the front office department
• Manage and supervise front desk staff, including training and scheduling
• Ensure excellent customer service and guest satisfaction
• Handle guest inquiries, complaints, and requests in a professional and timely manner
• Maintain accurate records of room availability, reservations, and guest accounts
• Coordinate with other departments to ensure smooth operations and guest satisfaction
• Conduct daily audits to ensure compliance with hotel policies and procedures
• Assist with check-in and check-out procedures as needed
• Monitor and resolve any issues related to room assignments or reservations
• Maintain a clean and organized front desk area
• Train
• On call

Requirements Include:

• Previous experience in hotel management or related field
• Strong knowledge of hotel operations, including night audit procedures
• Proficient in using phone systems and other office equipment
• Excellent communication and interpersonal skills
• Shift flexiblity
• Ability to handle difficult situations with patience and professionalism
• Bilingual or multilingual skills are a plus
• Strong guest relations skills and a passion for providing exceptional hospitality services
• Ability to work flexible hours, including nights, weekends, and holidays Please note that this job description is not exhaustive and may be subject to change.

The duties and responsibilities outlined above are representative of the nature and level of work required for this position.

Job Type:

Full-time Pay:

$15.00

• $16.

00 per hour

Benefits:

Employee discount Paid time off

Work Location:

In person