Production/Office Manager

Benefits:

Dental insurance Health insurance Paid time off Vision insurance About Us Prism Specialty Restoration is a national leader in specialty contents restoration, helping families and businesses recover from fire, flood, and disaster. Our NC, Central VA & Tidewater franchise (located in Burlington, NC) operates three specialized divisions — Electronics & Appliances, Textiles & Soft Goods, and Art, Antiques & Collectibles — restoring items other companies would perhaps consider non-salvageable. We partner with insurance carriers, adjusters, contractors, and property owners to deliver fast, high-quality restoration with a compassionate touch. Learn more at prismspecialties.com. A Day in the Life This is a hands-on leadership role for someone who thrives on logistics, problem-solving, and keeping teams on track. You will manage workflow from pack out through final delivery, supervise field and warehouse crews, and serve as the go-to escalation point for clients and staff. Customer Service Answer incoming calls and respond to client emails promptly and professionally Keep customers informed of job status throughout the restoration process Solicit and respond to customer feedback and reviews Serve as the primary escalation point for client concerns and quality issues Production & Operations Manage the daily production queue across Electronics & Appliances and Textiles & Soft Goods divisions Schedule, prioritize, and track jobs to meet turnaround commitments Coordinate daily pick-up and delivery routes for maximum efficiency Oversee fleet management, vehicle scheduling, and driver assignments Collaborate with office staff to meet all production deadlines Warehouse Management Help maintain an organized, secure, and clean warehouse environment Help ensure proper storage, labeling, and chain-of-custody for specialty contents Help to coordinate supply inventory, purchases, and vendor relationships Help oversee facility maintenance and address facility issues as needed Team Leadership & Administration Supervise, coach, and develop warehouse technicians and pick-up/delivery crew Manage employee training requirements, schedules, and certifications Drive team-building and foster a positive, accountable culture Track job status, maintain accurate records, and report key metrics to ownership Identify opportunities to improve processes, reduce cycle times, and enhance service quality What We Are Looking For In You 3+ years of experience in operations, logistics, production management, or a related field — restoration or insurance industry experience is a plus Proven ability to lead, motivate, and develop a team Previous employee management experience with strong coaching skills Solid multi-tasking ability, prioritization skills, and exceptional attention to detail Proficiency in MS Office (Excel, Word, Outlook, PowerPoint); job management or inventory software experience preferred Excellent written and verbal communication skills — professional and compassionate with clients facing difficult situations Professional, neat appearance that represents the Prism Specialty Restoration brand Ability to stay calm, solution-focused, and decisive under pressure Valid driver's license and willingness to travel within the NC, Central VA & Tidewater service area Bilingual a plus (Spanish) What We Offer Direct access to franchise ownership with genuine opportunity for growth Meaningful work — helping families and businesses recover from difficult situations A supportive, team-oriented culture that values its employees Professional development and training within a nationally recognized brand This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Restoration Specialties Corporate.