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Express Employment Professionals - Jacksonville, NC
Office Administrator
Career Insights for Office Manager (General)
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Scorecard
Based on North Carolina data
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What they do
An Office Manager directs administrative staff and manages workflow in a business office. Supervises clerical work, tracks office supplies, oversees maintenance for office equipment and manages budget for office expenses. May hire and train staff.
$58,771 / year median in North Carolina
+8% projected growth
Job Description
Position Summary We are seeking a highly organized, dependable, and customer-focused Office Administrator to join our growing team. The ideal candidate will have experience using ServiceTitan and possess excellent organizational, communication, and problem-solving skills. This individual must be a self-starter who exercises good judgment, thinks outside the box, and takes ownership of their work with minimal supervision. This position is critical to the daily success of our office and requires someone who is reliable, detail-oriented, and committed to delivering exceptional customer service while supporting both office operations and field personnel. Essential Responsibilities Manage daily office operations using ServiceTitan software. Schedule service calls, coordinate technician dispatch, and monitor job progress. Answer incoming phone calls professionally and provide outstanding customer service. Prepare estimates, invoices, work orders, and customer documentation. Maintain accurate customer records and update information within ServiceTitan. Coordinate communication between customers, technicians, vendors, and management. Assist with billing, collections, accounts receivable, and other administrative functions. Maintain office organization, filing systems, and inventory of office supplies. Identify operational challenges and proactively develop practical solutions to improve efficiency. Perform additional administrative duties as assigned. Qualifications Previous experience as an Office Administrator, Office Manager, Customer Service Representative, or Administrative Assistant. Hands-on experience with ServiceTitan is strongly preferred. Proficiency with Microsoft Office (Word, Excel, Outlook) and general computer applications. Excellent verbal and written communication skills. Strong organizational skills with exceptional attention to detail. Ability to prioritize multiple tasks in a fast-paced environment. Demonstrated ability to use sound judgment, solve problems independently, and think critically. Professional demeanor with a positive, team-oriented attitude. What We're Looking For The successful candidate is someone who: Is dependable, punctual, and has a strong work ethic. Takes pride in producing accurate, high-quality work. Has excellent common sense and can make sound decisions independently. Thinks outside the box and looks for opportunities to improve processes. Learns quickly, adapts to change, and embraces new challenges. Builds positive relationships with customers, coworkers, and vendors. Is committed to helping the company grow by providing exceptional service every day. If you are an organized professional with ServiceTitan experience who enjoys solving problems, supporting a team, and making a meaningful impact, we encourage you to apply. We are looking for someone who wants to build a long-term career with a company that values reliability, initiative, and excellence.