Half Moon Pet Spa is looking for a friendly, energetic, and dependable Front Desk Receptionist to add to our team! This is a full-time temporary position with the opportunity for continued employment as our business continues to grow. We are looking for someone who loves pets and enjoys working with people. The ideal candidate will have a warm and welcoming personality and will help our pet parents with the pet spa experience of their furry family members. If you are organized, personable, comfortable around dogs, and enjoy being part of a fun, fast-paced team, we would love to hear from you!

Position Overview:

The Front Desk Receptionist is the first point of contact for our pet parents and plays an important role in creating a welcoming and positive experience for both clients and their pets. This position is responsible for providing friendly, professional customer service while assisting with pet drop-offs and pick-ups, scheduling appointments, answering phones and messages, processing payments, and maintaining accurate client and pet information.

Responsibilities:

• Greet clients and their pets in a friendly, welcoming, and professional manner
• Assist with pet drop-offs and pick-ups, ensuring pets and belongings are handled safely
• Answer incoming phone calls, texts, emails, and client inquiries
• Schedule, confirm, and manage grooming appointments
• Check clients in and out and communicate important information to the grooming team
• Process payments and maintain accurate client and pet records
• Communicate grooming services, pricing, appointment times, and spa policies to pet parents
• Address client questions and concerns with patience and professionalism
• Keep the front desk, lobby, and client areas clean, organized, and welcoming
• Assist with light cleaning and general tasks throughout the pet spa as needed
• Monitor the schedule and help keep appointments running smoothly and on time
• Communicate effectively with groomers and other team members
• Provide exceptional customer service and help create a positive experience for every pet and pet parent

Qualifications:

Previous customer service, receptionist, or front desk experience preferred Must be comfortable working around dogs of all sizes, breeds, and temperaments Friendly, professional, and welcoming personality Excellent communication and customer service skills Strong organizational and time-management skills Ability to multitask in a busy, fast-paced environment Reliable transportation and punctuality Positive attitude and team-oriented mindset Comfortable answering phones, scheduling appointments, and responding to customer messages Basic computer skills and ability to learn scheduling/POS software Ability to handle payments and maintain accurate customer records

What We Offer:

Competitive pay based on experience Full-time and Part-time schedules Established client base Supportive work environment Growth opportunities as we continue to expand In-person work in a family focused atmosphere The ability to make a difference every day — Help pet parents feel confident that their furry family members are in good hands! If you're passionate about pups and want to be part of a growing business, we'd love to hear from you! To apply, please send an email with a resume or job history to halfmoonpetspa@gmail.com

Pay:

From $13.00 per hour Expected hours: 20.0 - 40.0 per week

Work Location:

In person