Brier Creek Location:

Brier Creek /

Raleigh, NC Position:

Full-Time Compensation:

$50,000-$60,000/year, based on experience

Benefits:

Health Insurance + 401(k) with Employer Match + Performance Bonuses Are You a Natural Leader Who Loves Helping People? Complete Wellness Health Center is looking for an exceptional Office Manager to lead our Brier Creek clinic. We are not looking for someone who simply answers phones and manages a schedule. We are looking for a leader . The right person will be responsible for creating an exceptional patient experience, developing and leading our team, keeping the office running efficiently, and helping the clinic achieve its growth and financial goals. If you are organized, energetic, confident, compassionate, competitive, and enjoy working in a fast-paced healthcare environment, this could be an excellent opportunity for you. About Complete Wellness Health Center At Complete Wellness Health Center, our mission is to help people live healthier, more active lives through comprehensive chiropractic and wellness care. We believe our patients deserve more than simply being treated for pain. We strive to educate our patients, identify the underlying causes of their problems, develop individualized care plans, and help them achieve meaningful improvements in their health and quality of life. Our team is growing, and we are looking for a manager who wants to grow with us.

THE ROLE

The Office Manager will oversee the day-to-day operations of our Brier Creek clinic and will serve as a key leader between the doctors, team members, and patients. This person will be responsible for: Team Leadership Lead, coach, train, and develop the front-office and clinical support team. Set clear expectations and hold team members accountable. Conduct regular team meetings and huddles. Help create a positive, energetic, team-oriented culture. Identify training opportunities and implement ongoing staff development. Assist with recruiting, interviewing, onboarding, and performance management. Lead by example in professionalism, communication, attitude, and patient care. Patient Experience Ensure every patient receives an exceptional experience from their first phone call through completion of care. Monitor patient satisfaction and identify opportunities to improve the patient journey. Help the team create strong relationships with patients and their families. Handle patient concerns professionally and effectively. Ensure patients understand their care plans, financial responsibilities, and next steps. Help create an environment where patients feel welcomed, valued, educated, and cared for. Scheduling & Office Flow Oversee daily scheduling and patient flow. Maintain an efficient and productive schedule. Monitor cancellations, no-shows, reactivations, and unscheduled patients. Ensure the team follows established scheduling and follow-up procedures. Identify bottlenecks and implement solutions. Help maximize provider time and clinic capacity. Financial & Billing Responsibilities Monitor collections and accounts receivable. Oversee patient balances and payment processes. Help ensure accurate insurance verification and billing procedures. Monitor outstanding balances and payment plans. Track key financial metrics. Work with the team to improve collections and reduce outstanding accounts. Help ensure patients understand their financial responsibilities before and during care. Practice Growth Help the clinic achieve monthly and annual growth goals. Monitor new-patient numbers, conversion rates, retention, reactivations, referrals, and visits. Help implement marketing and patient-retention campaigns. Develop strategies to reactivate inactive patients. Encourage patient referrals and community outreach. Help organize patient appreciation events and other community marketing initiatives. Identify opportunities to improve case acceptance and patient retention. Systems & Accountability Maintain and improve office systems and procedures. Ensure team members follow established protocols. Monitor key performance indicators (KPIs). Prepare and review weekly and monthly performance reports. Identify problems before they become major issues. Recommend improvements to the doctors/owners. Help create a culture of continuous improvement. Compliance & Professionalism Help maintain compliance with applicable healthcare, privacy, safety, and office policies. Protect patient confidentiality. Ensure accurate documentation and recordkeeping. Help maintain a clean, professional, organized office environment. Ensure staff follow company policies and procedures.

WHAT WE ARE LOOKING FOR

The ideal candidate is: A strong leader who enjoys managing people. Highly organized and detail-oriented. Comfortable holding people accountable. Excellent at communication and interpersonal relationships. Confident speaking with patients. Comfortable discussing finances and payment responsibilities. Comfortable working with performance metrics and KPIs. Solution-oriented rather than problem-oriented. Energetic, positive, and professional. Able to remain calm under pressure. Self-motivated and able to take initiative. Comfortable working in a fast-paced healthcare environment. Passionate about helping people. Interested in personal and professional growth. Preferred Experience Experience in one or more of the following is strongly preferred: Chiropractic office management Medical office management Dental office management Healthcare management Practice management Patient coordinator/success roles Insurance verification and billing Healthcare sales or case management Team leadership 2+ years of management or healthcare office experience is preferred, but exceptional candidates with strong leadership, sales, customer-service, or administrative experience will be considered.

YOU WILL BE MEASURED BY

Success in this position will be measured by both team performance and clinic performance .

Key performance indicators may include:

New patient growth Patient retention Reactivation Referral generation Schedule utilization Cancellation/no-show rate Collections Accounts receivable Patient satisfaction Case acceptance Team productivity Employee development Overall clinic revenue and profitability We want our Office Manager to understand the numbers, know what drives them, and actively lead the team toward better results.

COMPENSATION

& BENEFITSBase Salary $50,000-$60,000 per year , depending on experience and qualifications. Additional Benefits Health Insurance 401(k) with Employer Match Performance-based bonus opportunities Paid time off Paid holidays Professional development and training Opportunity for advancement Positive, team-oriented work environment Performance Bonuses Exceptional performance can result in additional compensation based on achievement of established clinic and leadership goals. We believe the person responsible for helping grow the practice should have the opportunity to participate in that growth.

WHY WORK WITH US?

At Complete Wellness Health Center, you won't just be filling a position. You'll be joining a team that is passionate about changing people's lives. You'll have the opportunity to: Make a meaningful difference in patients' lives. Lead and develop a team. Help build a growing healthcare practice. Learn valuable leadership and business skills. Work directly with doctors and practice leadership. Have your ideas heard. Grow professionally. Be rewarded for exceptional performance.

THE RIGHT PERSON WILL SAY

\"I love people. I love leading teams. I like being accountable for results. I enjoy solving problems. I want to work somewhere where my performance matters, and I want the opportunity to grow.\" If that sounds like you, we'd love to hear from you.

HOW TO APPLY

Please submit your resume along with a brief explanation of: Why do you believe you would be an exceptional Office Manager for Complete Wellness Health Center? We are looking for someone who wants to become an important part of our team—not someone who is simply looking for another job. Complete Wellness Health Center Brier Creek — Raleigh, NC Complete Wellness Health Center is an equal opportunity employer.

Pay:

$50,000.00 - $60,000.00 per year

Benefits:

401(k) matching Employee discount Health insurance Paid time off Retirement plan

Work Location:

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