The Business Office Manager provides accounting, receivables and payables duties, supervises reception staff, performs human resources functions including processing payroll, and assists the Executive Director in overall functioning of the community. Duties and Responsibilities Interacts with residents and staff in a professional and friendly manner at all times. Prepares and submits resident/Medicaid billing statements for monthly charges. Processes and posts accounts receivables. Codes and enters accounts payable for community vendors. Reconciles vendor invoices and statements. Processes new hire paperwork and assists employees with health insurance enrollment. Completes new employee onboarding. Processes payroll. Maintains employee personnel files and completes new employee orientation. Maintains resident files. Keeps office neat, clean, and organized. Hires, trains, and supervises reception staff if applicable. Orders necessary equipment and supplies and maintains inventory control within budgetary guidelines. Conducts community tours to prospective residents and/or families as needed. Promotes and maintains positive relationships with co-workers, residents, family members and guests. Sorts and distributes incoming mail. On-call 24 hours per day, 7 days per week if needed, or on rotation established by the community. Greet visitors to the community in a professional and friendly manner. Follows all OSHA, Fire, Health Department and safety requirements. Qualifications Two years office manager and supervisory experience. Ability to learn assisted living Medicaid billing processes, if applicable. Ability to maintain confidentiality. Basic understanding of business accounting methods. Basic knowledge of human resources, accounting, and payroll regulations. Excellent customer service skills. Excellent communication skills, both verbal and written. Competent in organization and time management. Demonstrates good judgment, problem-solving and decision-making skills. Ability to work well under stress, complete assignments accurately, and work independently. Effectively communicate in English with residents and other employees. Must be proficient in use of computers, with the ability to learn various software. Demonstrates desire to be a team player. Regular attendance is required. Working Conditions May require working with challenging residents. Requires interaction with co-workers, residents, families, and vendors. Occasional weekend, evening, night, holiday work if needed. On-call 24 hours per day, 7 days per week if needed, or on rotation established by the community. Possible exposure to communicable diseases and infections. May require occasional travel. Physical Requirements Walking; sitting; standing, sometimes for extended periods of time Reach with hands and arms Stoop, kneel, crouch or crawl Talk and hear Ability to lift: Up to 25 pounds Direct Reports Reception staff