The Front Office Manager is responsible for managing Hotel front office staff along with the General Manager to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Base salary up to $40,000 per year based on experience.

JOB ESSENTIALS

Supervise Front Desk operations during your assigned shift to a consistently high standard to ensure rewarding experiences for guests. Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as local attractions. Assist staff with all of the front desk functions. Conduct meetings, communicate effectively with all staff and provide any information necessary to provide guest service in accordance with Brand standards. Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions. Manage workflow, room status and group activity and effectively communicate changes/updates with other departments to positively impact the guest experience. Resolve discrepancies on the room status report with Housekeeping Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Assist management in training and motivating employees to increase team efficiency and overall productivity; serve as a role model for the Front office team and others. Assist to maintain a safe work environment within the Front office operations. Report accidents, injuries, and unsafe work conditions in accordance to hotel procedures; complete safety training and certifications. Maintain confidentiality of all guests and hotel information. Perform any other job related duties as assigned. Other Ability to access and accurately input information using a moderately complex computer system Able to handle cash and credit transactions. General knowledge of local area attractions and transportation. Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied. Monitor and maintain the front office systems and equipment to ensure their optimum performance. Ability to effectively deal with internal and external customers with tact and diplomacy to defuse anger, collect accurate information and resolve conflict. Ability to observe and detect signs of emergency situations. Ability to establish and maintain effective working relationships with associates, customers and patrons. Command of the English language both written and verbal. Ability to multitask, and prioritize with excellent follow up skills and customer service. Regular attendance in conformance with the standards is essential to the successful performance of this position. Comply with attendance rules and be available to work on a regular basis. Able to work a flexible schedule, varied shifts, including Weekday, Evenings, weekends and holidays. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag. Physical Demands Some lifting may be required. This position may require 75%+ or more of time on their feet.

Experience:

One year supervisory experience. Two years previous hotel Front Desk experience. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Job Type:

Full-time Pay:

From $40,000.00 per year

Benefits:

Employee assistance program Employee discount Free parking Health insurance Paid time off

Work Location:

In person