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Shift Manager, Front Office
Career Insights for Office Manager (General)
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Based on New Jersey data
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What they do
An Office Manager directs administrative staff and manages workflow in a business office. Supervises clerical work, tracks office supplies, oversees maintenance for office equipment and manages budget for office expenses. May hire and train staff.
$64,720 / year median in New Jersey
+2% projected growth
Job Description
Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Under the direction of the Front Office Manager, plans and directs the Front Desk and Guest Service operations to ensure a positive guest experience. Oversees daily work assignments of Front Desk staff. Performs detailed guest room inspections to identify repair/improvement needs. Investigates and resolves guest situations such as reservation errors or lost personal belongings. Responsible for quality, consistency, and presentation of all products delivered to guests. Develop department members' knowledge and skills through education, training, coaching, corrective counseling, etc. Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations. Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication. Promotes positive guest/employee relations. Perform other duties as assigned.
QUALIFICATIONS
High School Diploma or equivalent and at least three (3) years of front desk experience required, or an equivalent combination of education and experience. Bachelor's degree in Hospitality Management is preferred. Must have proficient knowledge of MS Office software programs such as Excel, Word and Outlook.
BENEFITS INCLUDE
Medical, Time Off and Retirement benefits offered through Local Union Representation Free Meals, Free Uniforms, Free Parking Discounts at Hard Rock properties around the globe All team members are eligible to participate in the discretionary annual bonus program Training and Leadership development programs Wellness programs including onsite information and fitness seminars Team Member Resource Groups Recognition programs Pay range $47,000-$62,000