Office Manager

Company Overview:

We are a family-owned specialty building products retailer, proudly serving residential and commercial clients since 1946. Our product offerings include high-quality windows, doors, awnings, shades, and glass. With a longstanding commitment to customer satisfaction and craftsmanship, we are dedicated to helping our clients bring their projects to life with expert guidance and personalized service.

Position Overview:

We are seeking a motivated and organized Administrative & Customer Support Associate to join our team. This role is essential in maintaining our high standards of customer service and smooth day-to-day operations. As the first point of contact for many of our clients, your professionalism and communication skills will help uphold the trusted reputation we've built over decades.

Key Responsibilities:

Answer and direct incoming phone calls in a professional and courteous manner Schedule appointments and manage the company calendar Process customer payments and maintain accurate transaction records Assist customers in navigating their building projects by providing product information and guidance Maintain organized records and documentation for sales and customer interactions Support administrative tasks including filing, data entry, and correspondence Payroll processing QuickBooks bookkeeping and financial recordkeeping

Qualifications:

Strong communication and interpersonal skills Excellent organizational abilities and attention to detail Proficiency with general office software (e.g., Microsoft Office; QuickBooks experience is a plus) Ability to multitask and prioritize in a fast-paced environment Customer service or administrative experience preferred A positive attitude and a willingness to learn and grow with the company Why Join Us? Be part of a close-knit, family-run business with a rich history Opportunity for growth and expanded responsibilities based on performance Play a key role in helping customers achieve their project goals Supportive team environment with long-term stability

Work Remotely No Job Type:

Full-time Pay:

$24.00 - $28.00 per hour

Benefits:

401(k) 401(k) matching Employee discount Paid time off

Work Location:

In person