Office Manager

• Servpro Servpro Team Luzzi
• 3.2 Secaucus, NJ Job Details Full-time $70,000
• $85,000 a year 1 hour ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Insurance third-party billing Document compliance management Customer communication Project documentation Water damage restoration Administrative experience Attention to detail Customer relationship management Compliance documentation Organizational skills Insurance claims management software Office management Production documentation Collections account management Full Job Description Office Manager•

Restoration Operations Location:

Secaucus, NJ Company:

SERVPRO Team Luzzi Salary:

$70,000

• 85,000 per year,

DOE Job Type:

Full-Time Job Overview SERVPRO Team Luzzi is seeking an experienced Office Manager to oversee the administrative and operational workflow of our growing restoration business. This is not a traditional administrative Office Manager position . We are looking for someone with direct restoration industry experience who understands insurance claims, job management, billing, collections, compliance, and production workflow. The Office Manager will be responsible for keeping jobs moving from initial assignment through production, billing, collection, and closeout. Required Restoration Software Experience Hands-on experience with the following is required: DASH Restoration Management CRM XactAnalysis Insurance carrier and TPA claim platforms Restoration job documentation and compliance Candidates should be comfortable managing a high volume of active restoration jobs and ensuring information is accurate and current across DASH and XactAnalysis . Responsibilities Manage daily office operations and administrative workflow Oversee restoration job files from assignment through closeout Manage job workflow and statuses within

DASH CRM

Manage assignments and required documentation within XactAnalysis Monitor carrier and TPA program requirements and deadlines Ensure job files contain required photos, documents, authorizations, estimates, and supporting documentation Track jobs from initial assignment through estimate, approval, production, billing, and collection Monitor accounts receivable and follow up on outstanding balances Coordinate with Project Managers, Estimators, Mitigation, Reconstruction, and Accounting Communicate professionally with customers, adjusters, carriers, and TPAs Identify stalled jobs, missing documentation, and overdue action items Maintain accurate job statuses and reporting Ensure jobs are properly documented before billing and closeout Manage administrative staff and hold team members accountable for deadlines Provide leadership with accurate operational and job-status reporting Qualifications 3+ years of restoration office, administration, or operations experience Restoration industry experience

REQUIRED DASH CRM

experience

REQUIRED

XactAnalysis experience

REQUIRED

Experience with insurance carrier and TPA programs Understanding of water mitigation and reconstruction workflows Experience with billing, accounts receivable, and collections Strong leadership and organizational skills Ability to manage a large number of active jobs simultaneously Strong attention to detail and follow-through Excellent written and verbal communication skills Ability to work in a fast-paced, deadline-driven environment What We Offer $70,000

• 85,000 annual salary, DOE Full-time leadership position Established and growing restoration operation Consistent workload Opportunity to work directly with company leadership Career advancement within a growing multi-branch SERVPRO organization Long-term opportunity for a strong performer About SERVPRO Team Luzzi SERVPRO Team Luzzi is a growing multi-location restoration company serving the New York and New Jersey markets.

We provide water mitigation, fire restoration, mold remediation, commercial restoration, and full reconstruction services. We are looking for an Office Manager who understands restoration operations, knows DASH and XactAnalysis, and can take ownership of keeping jobs moving from assignment through collection and closeout. Applicants without restoration industry experience and working knowledge of DASH and XactAnalysis will not be considered.

Pay:

$70,000.00

• $85,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person