Part-Time Office Administrator Merry Maids

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1 Williamsville, NY Job Details Part-time From $20 an hour 11 hours ago Benefits Health insurance 401(k) Paid time off 401(k) matching Employee discount Professional development assistance Flexible schedule Referral program Retirement plan Qualifications Computer operation Administrative experience High school diploma or GED Driver's License Attention to detail Organizational skills Associate's degree Full Job Description Part-Time Office Administrator Merry Maids of WNY | Buffalo, NY area Part-Time | Approximately 20 hours/week | Starting at $20/hour | Expected progression to Full-Time Customer Success Manager About Merry Maids of WNY Merry Maids of WNY is a locally owned and operated, second-generation family business that has been serving the Buffalo area for more than 25 years. We are a growing company built around one simple idea: taking care of people . Our commitment to our customers and employees has earned us national recognition. In 2026, we received the Founder's Award , recognizing us as the #1 Merry Maids operation in North America . We have also received the Award of Distinction five times , recognizing us among the top 10 Merry Maids operations in North America, and the Award of Excellence five times , recognizing us among the top 5. About the Position We are looking for a caring, thoughtful, and exceptionally reliable Part-Time Office Administrator to join our team. This position is designed as the starting point for a longer-term career with our company. Our expectation is that the right person will grow into a Full-Time Customer Success Manager within approximately 6-12 months , with increasing responsibility for customer relationships, employee support, and team leadership . We are looking for someone who genuinely enjoys helping people and naturally goes the extra mile. The ideal candidate is the type of person who remembers birthdays and milestones, notices when someone is having a difficult day, follows up without being asked, and takes pride in making other people feel valued. If caring for people comes naturally to you, we want to hear from you. Why Join Us? This position is intended to be more than a part-time administrative job. It is an opportunity to join a growing, established local business and develop into a Customer Success and leadership role . For the right person, this can become a long-term career with increasing responsibility and the opportunity to make a meaningful difference for both our customers and our employees. We are looking for someone who takes care of people because that's simply who they are.

Responsibilities Responsibilities may include:

Answering incoming phone calls and responding to customer emails and messages. Assisting customers with scheduling, rescheduling, service questions, and general requests. Maintaining accurate customer records and updating information in scheduling and customer management systems. Communicating with field employees regarding customer needs, schedules, and service updates. Following up with customers to ensure their needs have been met and identifying opportunities to improve customer satisfaction. Tracking important customer and employee milestones, birthdays, anniversaries, and other special occasions. Helping coordinate employee celebrations, team events, customer appreciation efforts, and other activities that help people feel valued. Tracking office and operational inventory and ensuring necessary supplies are available when needed. Assisting with billing, payments, data entry, and other administrative tasks. Supporting management with operational projects and other duties as needed. Customer Success & Leadership Career Path As you become comfortable with our business and demonstrate strong performance, your responsibilities will progressively shift toward Customer Success and leadership . As a Customer Success Manager, you will take on responsibilities such as: Building and maintaining strong customer relationships. Proactively anticipating customer needs and following through on concerns. Resolving customer issues and helping improve customer satisfaction and retention. Taking ownership of the overall customer experience. Coaching, supporting, and developing field employees. Helping onboard and train new team members. Providing feedback and holding employees accountable to expectations. Recognizing employee accomplishments and helping create a positive and supportive team culture. Coordinating communication between customers, office staff, and field employees. The long-term goal is for you to become a key point of contact for both our customers and our employees . What We're Looking For We care more about who you are than whether you've held a particular job title.

The ideal candidate is:

Caring and empathetic

• You genuinely care about other people. Thoughtful and attentive
• You remember details and notice when something needs attention. Proactive and resourceful
• You look for solutions rather than waiting to be told what to do. Reliable and accountable
• When you say you'll do something, people can count on you. Patient and professional
• You can handle difficult situations with kindness and composure. Organized
• You can manage multiple priorities without letting important details slip. A natural leader
• People trust you and feel comfortable coming to you for help. A team player
• You genuinely want the people around you to succeed.

Punctuality and reliability are essential requirements of this position. Qualifications Required High school diploma or equivalent. Strong written and verbal communication skills. Strong organizational skills and attention to detail. Ability to learn and confidently use computer software and new technology. Ability to manage multiple priorities in a busy environment. Ability to handle customer and employee situations with professionalism, empathy, and discretion. Demonstrated reliability and punctuality. Preferred Associate's degree in Business, Hospitality, Communications, Human Resources, or a related field. 1-3 years of customer service experience. 1-3 years of employee management, supervision, or team leadership experience. Previous administrative, hospitality, office, or service-industry experience. Experience resolving customer concerns or handling difficult conversations. Experience using scheduling software, CRM systems, or other business management software. Preferred qualifications are not required. We are willing to train the right person and believe character, attitude, and potential are more important than checking every box on a résumé. Work Location & Schedule This is an on-site position supporting our Western New York operations. You may work from either our Orchard Park or Williamsville office , depending on the needs of the business. The ability and willingness to reliably travel between our two offices during the workday is an important part of this position. Reliable transportation is required. Part-time, approximately 20 hours per week. Schedule to be discussed during the interview process.

Starting pay:

$20/hour. Expected progression to a full-time Customer Success Manager role within approximately 6-12 months based on performance, business needs, and demonstrated readiness.

Pay:

From $20.00 per hour Expected hours: 20.0 per week

Benefits:

401(k) 401(k) matching Employee discount Flexible schedule Health insurance Paid time off Professional development assistance Referral program Retirement plan

License/Certification:

Driver License (Required) Ability to

Commute:

Williamsville, NY 14221 (Required)

Work Location:

In person