Office Administrator ARS Video Inc Tallmadge, OH Job Details Part-time $15 - $17 an hour 10 hours ago Benefits Flexible schedule Qualifications Computer operation Attention to detail Problem-solving QuickBooks Organizational skills Full Job Description About ARS Video, Inc. ARS Video, Inc. is a family-owned and operated national business, founded in 1987 and based in Tallmadge, Ohio. For 39 years, superior customer service, the latest technology, and high-quality work have made ARS Video a trusted provider of archival and documentation services across the United States. The company serves customers through three lines of business: Consumer digitization (arsvideo.com): converting families' film (8mm, Super 8, 16mm, 35mm), videotape (VHS, Hi-8, Mini-DV), photos, slides, and audio (cassettes, vinyl, reel-to-reel) to digital, including HD and 2K transfers, restoration, and personalization. Institutional archives (digitizearchives.com): customized, standards-aligned digitization of film, video, still images, audio, and damaged media for museums, historical societies, archives, businesses, and government agencies, plus guidance on preservation grants. Pre-construction documentation (preconservices.com): litigation-ready video and photography of above-ground conditions before gas, water/sewer, and roadway projects. Recordings are date-time stamped and GPS-tagged under strict chain-of-custody. ARS has completed 600+ projects for contractors across Ohio and the Midwest. Excellent customer service is our highest priority. Real people answer our phones, and repeat customers and referrals account for a major portion of our business, a testament to our continued growth and longevity. Purpose of the role The team member is the first point of contact for ARS Video customers by phone, text, email, and in person. The role answers questions, resolves issues, keeps orders moving between departments and supports the front office. Success means every customer feels well served and wants to come back or refer others. Key responsibilities Customer communication Communicate with customers by telephone, text, email, and face-to-face in a polite, friendly, and professional manner Identify and resolve customer issues by offering options and solutions Provide detailed information about our services, and go the extra mile to engage customers Monitor the shared mail inbox and texting portal that contain customer inquiries Keep records of customer interactions Order processing Record incoming and outgoing orders Interact with all departments to ensure timely processing of orders Receive and ship customer orders Perform data entry tasks on spreadsheets Office and admin support Answer phones and open mail Handle all customer invoicing and accept payments Keep the front office clean and organized Other duties as assigned Qualifications Computer literacy, including Google Workspace, and Microsoft Office. Knowledge of QuickBooks, CRM software (such as Sales Captain) desirable Able to adapt and respond to all different types of personalities Able to establish rapport with new people Strong organizational skills with the ability to prioritize and multitask Accurate and dependable, with attention to detail Willing to learn new technology Working conditions and physical requirements Standard office environment with frequent interruptions and moderate noise Sitting at a desk and using a computer and phone for extended periods Occasional standing, walking, and lifting packages or supply boxes up to 25 lbs Reasonable accommodations will be made so qualified individuals with disabilities can perform the essential functions

Pay:

$15.00 - $17.00 per hour Expected hours: 20.0 - 30.0 per week

Benefits:

Flexible schedule

Work Location:

In person