Job Summary Rapid Response Restoration Services is looking for a highly organized, dependable, and self-directed Office Administrator / Restoration Coordinator to support our growing restoration business. This is an important position within our company and requires someone who can take ownership of their responsibilities, work independently, and confidently learn new systems and processes. The ideal candidate will have a strong learning mindset and be naturally resourceful. You should be comfortable seeking out information, solving problems, asking thoughtful questions when necessary, and figuring out how to move work forward without requiring constant direction. As our company continues to grow, this person will also have the opportunity to help develop and strengthen the administrative systems and processes that support the business. Responsibilities

• Answer incoming customer calls and provide professional, helpful service
• Schedule water mitigation, mold remediation, carpet cleaning, reconstruction, and other service appointments
• Coordinate schedules between customers, technicians, project managers, and other team members
• Create and send customer invoices
• Track outstanding invoices and follow up on accounts receivable
• Record and process customer payments
• Maintain accurate customer, job, billing, and payment records
• Communicate with insurance adjusters, customers, vendors, and internal team members
• Prepare routine reports related to revenue, accounts receivable, scheduling, and job status
• Assist company leadership with additional administrative and operational needs as the business grows Individuals we are seeking:

Self-directed:

Comfortable managing your responsibilities and determining the next step without needing continuous supervision.

Resourceful:

When you encounter something unfamiliar, your instinct is to research it, learn it, and work toward a solution.

A strong learner:

Comfortable learning new software, systems, processes, and industry terminology.

Organized:

Can keep customer information, scheduling, invoices, job documentation, and follow-up responsibilities organized.

Adaptable:

Comfortable working in a growing small-business environment where responsibilities may evolve.

Detail-oriented:

Accuracy matters, particularly when dealing with scheduling, customer information, billing, insurance documentation, and financial records.

A problem solver:

Willing to investigate issues, evaluate options, and recommend solutions rather than simply identifying problems. Preferred Experience

• Office administration
• Customer service
• Scheduling and dispatch
• Accounts receivable
• Invoicing and payment processing
• QuickBooks
• Microsoft Excel
• Microsoft Office
• Data entry and record management
• Plumbing, HVAC, construction, property management, or other service-based industries Experience with Xactimate, XactAnalysis, or restoration-industry software is highly valued, but we are also open to candidates who demonstrate a strong ability and willingness to learn. Qualifications
• Strong written and verbal communication skills
• Ability to prioritize multiple responsibilities
• Strong attention to detail
• Comfortable using computers and learning new software
• Ability to work independently
• Ability to communicate professionally with customers who may be experiencing stressful property-loss situations
• Strong critical-thinking and problem-solving skills

Pay:

$24.00 - $30.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): 1) This role requires working independently and possibly learning unfamiliar systems or processes. How comfortable are you doing that without step-by-step instruction? Very comfortable Comfortable Somewhat comfortable Not comfortable 2)Are you comfortable handling customer calls, scheduling, invoicing, payment follow-up, and administrative coordination in the same role?

Yes No Work Location:

In person