Zanesville East Office Park National Corporation United States, Ohio, Zanesville Aug 04, 2026\nDescription
Role not eligible for sponsorship

RESPONSIBILITIES

Demonstrate understanding of retail banking initiatives and strategies through consultative relationship management with leadership, with some supervision; lead all aspects of retail sales and service for the banking center and market area.\nInterview and select candidates for openings, set goals for associates, assign tasks/duties, conduct on-the-job training, develop associates' skills and encourage growth, prepare disciplinary write-ups as appropriate, prepare and conduct performance reviews and make recommendations for salary adjustments, approve timecards for FTEs and other duties associated with managing a staff\nDevelop and promote a work environment that actively encourages Park's Promises and Serving More bank philosophy; including ensuring customer issues are resolved professionally and timely; supporting associates to take ownership of customer issues and work with them in providing care; manage difficult situations.\nProvide leadership through effective, monthly goals communication and mentoring; share retail goals and objectives and link banking center efforts to support the retail line of business during branch meetings and individual coaching sessions with direct reports.\nDevelop associates skills and abilities by actively providing direction and support; utilize Retail Training courses and other opportunities through Learning and Development.\nUtilize Contact Management and the Bank's Customer Relationship Management (CRM) module to establish and retain key customer relationships through active portfolio management.\nDevelop relationship through various channels and facilitate referrals to other Lines of Business and subject matter experts. Be an active member in a team of associates serving the customer.\nServes as a communication link between all departments and Leadership to ensure the Banking Center Team is informed and understands directives, bank financial performance, initiatives and other pertinent information.\nResponsible for Deposit Account origination (acquisition and retention), including, but not limited to Retail Deposit Accounts, Digital Products and Services, small business deposit accounts.\nOriginate or refer Consumer Loans.\nExpectation to frequently attend market area community events and volunteer time and talents while representing the bank.\nExpectation to travel to regional and corporate headquarters (ark) or out of State (minimal and preplanned) for retail meetings and training opportunities. Additional travel may be necessary between branches in market for various reasons.\nMaintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks\nDeliver a consistent, high level of service within our Serving More standards\nOther duties as assigned

COMPETENCIES

Interpersonal/Customer Service Skills\nWritten and verbal communication\nAbility to understand and follow directions\nAdaptable to change\nBasic computer skills\nLeadership/Management Skills\nAbility to influence others\nAbility to build collaborative relationships\nAbility to develop or mentor others\nAble to Multi-Task or Juggle Priorities\nProblem/Situation Analysis\nStrategic planning and decision making

EDUCATION

CERTIFICATIONS
WORK

EXPERIENCE

High School Diploma or Equivalent Required\n2-3 years of Supervisory Experience preferred\n1-2 years of Retail Banking Experience preferred

SCHEDULE

\nOperating hours are Monday through Friday 9:00am

5:00pm and Saturday 9:00am-12:00pm.

Expected number of Saturday shifts on average per month is 2-3. Some community and other events may require evening working hours on occasion. This position is salary exempt and full-time. The expected hours for full-time salary exempt positions is 44-48 per week. A minimum of 40 hours is required. 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Banking Center Manager - Zanesville East Office