Job Overview We are seeking a dedicated and professional Front Office Manager to oversee the daily operations of our dental practice. This role is essential in ensuring a smooth and welcoming experience for patients and staff alike. The ideal candidate will possess strong customer service skills, problem-solving abilities, and effective communication on the phone and in person. Experience in a dental office environment is required to understand the specific needs of our practice and patients. Responsibilities Manage front desk operations, including patient check-in and check-out processes Provide exceptional customer service by addressing patient inquiries and concerns promptly and professionally Handle phone communications efficiently, scheduling appointments, confirming patient visits, and managing general inquiries Resolve customer service issues with problem-solving skills to ensure patient satisfaction Coordinate with dental staff to facilitate smooth daily operations Maintain accurate patient records and manage appointment schedules Ensure the front office area remains organized, welcoming, and compliant with practice policies Assist in training new front desk staff as needed Uphold confidentiality and privacy standards in accordance with healthcare regulations Qualifications Prior experience working in a dental office setting is required Strong customer service orientation with excellent problem-solving skills Effective verbal communication skills Ability to handle multiple tasks efficiently in a fast-paced environment Professional demeanor with a friendly and approachable attitude Knowledge of dental terminology and office management software is required, using Dentrix currently High school diploma or equivalent; additional administrative or healthcare certifications are a plus Join our team as a Front Office Manager to contribute to a positive patient experience while ensuring efficient office operations. We value professionalism, excellent communication, and a proactive approach to problem-solving.

Benefits:

401(k) Employee discount Health insurance Paid time off Application Question(s): Do you have at least 1 year experience in a dental front office?

Work Location:

In person