Job Summary :

The Hayden Homes Amphitheater is looking for an experienced Box Office Manager to oversee ticketing operations at our venue. This role demands exceptional attention to detail, strong organizational skills, and the ability to interact professionally with management teams, partners, guests and clients at all levels. The ideal candidate must thrive under pressure, demonstrating the ability to work efficiently and prioritize tasks to meet deadlines. The Box Office Manager will be responsible for the day-to-day operations of the Box Office, ensuring adherence to best practices and procedures for both the venue and the tours. Proficiency in ticketing software, staff management, and guest relations is essential. Travel may be required for this position to train with or assist other venues throughout the NW.

• Serve as the primary point of contact for all ticketing-related matters for assigned venues or locations.
• Cultivate strong, professional relationships with our promoter(s), ticketing staff, guests, and affiliated partners.
• Oversee the recruitment, training, scheduling, and daily supervision of all Box Office staff
• Ensure that all Box Office personnel adhere to company policies and procedures regarding ticket operations.
• Collaborate with both internal teams and external event stakeholders to address all ticketing needs.
• Manage and oversee all Box Office operations during events, including ticket sales, Will Call, ticket scanning and reporting.
• Foster a positive and collaborative work environment while maintaining high staff morale.
• Ensure Ticketing department delivers exceptional customer service to all guests and works proactively to resolve any issues that arise.
• Build and maintain events within the appropriate ticketing software for assigned venues and locations.
• Assist talent buyers, tour personnel, and internal teams with event programming, reporting, ticket holds, and other ticketing details as needed.
• Work closely with the Marketing, Production, and Talent departments, as well as artist management and label representatives, to set up events, manage holds, process orders, and release tickets on time.
• Help monitor and manage ticket inventory to ensure optimal availability.
• Ensure compliance with ADA (Americans with Disabilities Act) ticketing practices.
• Maintain accurate and up-to-date Box Office accounting records and archives.
• Ensure all Box Office staff comply with company cash handling policies and procedures.
• Perform daily Box Office safe reconciliations, prepare deposits, and run all necessary audits and financial reports.
• Take responsibility for preparing Box Office settlement reports for events.
• Actively participate in event settlements as required.
• Monitor all ticketing software and hardware systems, addressing any issues as they arise.
• Embrace and implement new ticketing technologies provided by Ticketmaster, such as TM1 Entry, TM1 Sales, and TM1 Events.
• Stay informed on key ticketing trends within the entertainment industry.
• Attend relevant meetings, discussions, and conferences as the designated ticketing lead for the venue.
• Perform any additional duties as assigned by leadership. Job Qualifications. We are looking for someone who is/has:
• Bachelor's degree from an accredited university or comparable work experience
• 2-3 years' experience as a Box Office manager or representative, including management level work experience
• Strong knowledge of customer service, computer operations, and accounting/cash management procedures
• Understanding of Ticketing systems including, but not limited to Ticketmaster Host, Archtics, AccountManager and the TM1 product suite
• Previous experience managing season ticket business and ancillary products such as VIP Parking, Club and other premium hospitality offerings
• Ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate and diffuse possibly volatile situations with tact
• Ability to communicate respectfully with diplomacy across all levels of business is essential
• Excellent oral and written communication skills
• Proficiency with Microsoft Office applications (Outlook, Excel, Word, etc.)
• Ability to work evening and weekend hours, based on the needs of daily business operations
• Detail-oriented with a strong ability to work under pressure to meet strict and fluid deadlines Benefits & Perks - Medical, vision, dental and mental health benefits for you and your family.

Generous paid time off, 401k program with company match. More about us and this role: - During the season we work longer hours; concert days can be 14-hr workdays and we often have concerts on back-to-back days. We also work on non-show days; it is not uncommon to have no days off some weeks, or only one day off during concert season. - We plan on our summers being spent predominantly at the venue. We work very hard in the hot sun, cold wind, and rainy rain (or snow), and those things are almost never even a problem. There's no getting around this, you must enjoy, or at least not detest, working outside in all kinds of weather. And there's also bugs and deer and bushes and the river; you should be comfortable being in the elements for a long workday. The Box Office Manager does primarily work outside the gates of the venue and inside the actual Box Office but the accommodations are most definitely affected by the weather. - Our schedules/time are dependent upon the schedules of the artists/tours. We are on their timeline and their deadlines, which means the plan for the day may change seven times before noon and still not be done. You must be extremely comfortable with an ever-changing, dynamic world. If consistency is your jam, then this gig is likely not. - The amphitheater is within the Old Mill District, and we are one big happy family. We expect everyone on the team to participate with guest interactions, answering the phone, assisting patrons no matter their need, and helping team members when they need a hand. We are one united team, and co-workers are quick to help even if it isn't within their usual domain. - We appreciate diversity and want everyone who comes to the venue or works with our team to feel welcomed and respected. - This atypical job is challenging, both physically and mentally, and the right fit will be someone who enjoys working and would be energized to be part of a team of like-minded, hard-working people. Someone seeking a normal 40-hr work week should not apply for this job. - This job is predominantly Front-of-House, meaning duties backstage are very minimal and often nonexistent. The right candidate will be disinterested in the illusion that this job is all about rock stars and fame, or watching the shows.

Spoiler:

it's very much not, but it is about really great people like our partners, guests and crew.

Pay:

From $70,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Paid time off Parental leave Retirement plan Vision insurance

Work Location:

In person