A Business Office Manager manages the day-to-day administrative tasks required to keep a business office running smoothly. Responsible for paperwork, processing invoices, maintaining databases, collecting expense data, recruiting and training employees, and stocking office with supplies.
Bala-Cynwyd, PA Job Details Full-time $80,000 - $100,000 a year 12 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Qualifications Dashboard development Practice management software Administrative experience Team development Dental terminology Attention to detail Dental office experience Managing projects Productivity software Full Job Description About Direct Mobile Dental Direct Mobile Dental Services provides comprehensive dental care to residents of assisted living communities, skilled nursing facilities, rehabilitation centers, and long-term care communities throughout Pennsylvania. Our mission is to improve patients' quality of life by bringing exceptional dental care directly to where they live. As we continue to grow, we are seeking a highly organized, proactive Business Operations Manager to help oversee the administrative and operational functions that keep our organization running efficiently. This is an ideal opportunity for someone with a strong background in dental operations who enjoys improving systems, leading people, solving problems, and helping an organization grow. Position Summary The Business Operations Manager is responsible for coordinating the day-to-day business operations of Direct Mobile Dental Services. This position serves as a central point of communication between departments, ensuring accountability, efficiency, and consistent execution of company objectives. The ideal candidate has experience in dentistry and understands the unique challenges of serving nursing homes and assisted living facilities. They are highly organized, detail-oriented, and capable of managing multiple priorities while supporting leadership with operational oversight. Responsibilities Coordinate and oversee daily business operations across multiple departments. Monitor scheduling efficiency and help optimize provider utilization. Track and report Key Performance Indicators (KPIs) for departments and team members. Conduct employee performance evaluations and assist with coaching and development. Monitor departmental goals and hold teams accountable for meeting performance expectations. Improve workflows, policies, and operational processes. Facilitate communication between scheduling, administration, clinical teams, and executive leadership. Assist with hiring, onboarding, and employee training. Develop and maintain operational reports and dashboards. Help identify operational bottlenecks and recommend solutions. Ensure administrative tasks are completed accurately and on time. Support leadership with special projects and organizational initiatives. Assist in developing standard operating procedures (SOPs). Foster a culture of accountability, professionalism, and continuous improvement. Qualifications Minimum of 3 years of dental office management, healthcare operations, or administrative leadership experience. Strong understanding of dental terminology and dental office workflows. Experience working with or serving skilled nursing facilities or assisted living communities is preferred but not required. Previous management or supervisory experience preferred. Exceptional organizational and project management skills. Strong interpersonal and communication abilities. Comfortable managing multiple priorities simultaneously. Proficient with Microsoft Office and dental practice management software. Strong analytical and problem-solving skills. Self-motivated with excellent follow-through. Preferred Qualifications Experience managing multiple locations or mobile healthcare operations. Experience tracking operational metrics and KPIs. Human resources or employee development experience. Experience implementing operational improvements. Background in long-term care, healthcare administration, or dental operations. Benefits Competitive salary based on experience Performance bonuses Paid Time Off (PTO) Paid holidays 401(k) Health insurance Dental benefits Professional development opportunities Growth opportunities within an expanding healthcare organization Who We're Looking For We're looking for someone who enjoys building systems, improving efficiency, and helping teams perform at their highest level. You should be comfortable leading through organization, communication, and accountability while supporting a growing company dedicated to providing exceptional care to seniors. If you thrive in a fast-paced environment, enjoy solving operational challenges, and want to make a meaningful impact behind the scenes, we'd love to hear from you.
