Overview We are seeking a dynamic and energetic Front Office Manager to lead our front desk operations and elevate guest experiences. This pivotal role involves overseeing daily front office activities, ensuring seamless guest check-in and check-out processes, and maintaining exceptional customer service standards. The ideal candidate will possess strong leadership skills, a passion for hospitality, and the ability to manage multiple responsibilities with enthusiasm. As the face of our property, you will create a welcoming environment that reflects our commitment to excellence and guest satisfaction. Responsibilities Supervise front desk staff, including training, scheduling, and performance management to ensure top-tier service delivery Oversee guest check-in and check-out procedures, ensuring accuracy and efficiency using property management systems such as OPERA or similar platforms Handle guest inquiries, complaints, and requests with professionalism, problem-solving skills, and a positive attitude Manage reservations using hospitality reservation systems, optimizing occupancy and revenue opportunities Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations and guest satisfaction Implement hotel emergency procedures promptly and effectively in case of incidents or safety concerns Conduct night audits to reconcile daily financial transactions and ensure accurate reporting Skills Extensive experience in hospitality management with a strong background in front desk operations and hotel management Proficiency in property management systems (PMS), especially OPERA or equivalent platforms Multilingual or bilingual abilities to communicate effectively with diverse guests and team members Exceptional customer service skills with a focus on guest relations, phone etiquette, and hospitality standards Knowledge of hotel emergency procedures and safety protocols to ensure guest security at all times Strong leadership qualities with the ability to motivate staff and foster a collaborative team environment Excellent communication skills for client interaction via phone or in person, demonstrating professionalism at all times Join us in creating memorable experiences for our guests while advancing your career in a vibrant hospitality environment. We are committed to supporting your growth through comprehensive training and development opportunities. All positions are paid roles that value your dedication and expertise in delivering outstanding guest services.

Pay:

$45,000.00 - $50,000.00 per year

Benefits:

Dental insurance Employee discount Free parking Health insurance Paid time off

Work Location:

In person