Business Office Manager

Job Summary We are seeking a proactive, experienced Office Manager who thrives in building processes, leading teams, and creating an organized, high-performing office environment. This role is ideal for someone who enjoys building on a strong foundation and helping a growing company improve systems, structure, and team performance. Responsibilities Develop, document, and improve office processes to increase efficiency and consistency Hire, train, and manage office staff (CSR, dispatch, and admin roles) Oversee scheduling and dispatch to maximize productivity and revenue Verify job details, notes, photos, and invoices are complete Ensure pricing, materials, and labor are correctly recorded Maintain clean, accurate data for reporting and payroll Ensure a high level of customer service from first call to job completion Monitor office performance metrics and hold team members accountable to KPIs Implement and optimize software systems (CRM, dispatch, etc.) Coordinate communication between office staff, field technicians, and leadership Oversee invoicing, collections, and administrative workflows Identify gaps or errors in processes and implement solutions Help scale and structure the office team as the company grows Experience 3+ years of office management or operations leadership experience (plumbing or home service industry preferred) Proven ability to build and improve processes and systems Experience managing and developing a team Strong organizational, leadership, and problem-solving skills Comfortable with technology, CRM systems, and reporting tools Ability to work in a fast-paced, growing environment

What We're Looking For:

A leader who takes ownership and drives results Someone who brings structure, clarity, and accountability A systems thinker who can help scale our operations Strong communicator who can align office and field teams

Pay:

$20.00 - $30.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off Tuition reimbursement

Work Location:

Hybrid remote in Sandy, UT 84070