About the Role We are a growing IT Managed Services Provider (MSP) looking for a highly organized, dependable, and customer-focused Office Manager to help keep our business running smoothly. This is a hands-on role that combines office administration, accounts payable / receivable support, vendor coordination, HR support, and general operations. The ideal candidate is someone who enjoys staying organized, solving problems, communicating with people, and keeping things moving behind the scenes. You don't need to be an IT expert. However, you should be comfortable working around technology, learning new software, and communicating effectively with both technical and non-technical people. Key Responsibilities Office & Administrative Operations Manage day-to-day office operations and administrative activities. Maintain organized records, files, documentation, and customer information. Order and maintain office supplies and equipment. Coordinate incoming mail, packages, and other office correspondence. Assist with maintaining company policies, procedures, and internal documentation. Help keep the office organized, professional, and running efficiently. Customer Service & Communication Answer and route phone calls, emails, and general customer inquiries. Communicate with clients regarding appointments, scheduling, invoices, and other administrative matters. Follow up with customers when information, approvals, or documentation are needed. Build positive relationships with clients and provide an excellent customer experience. Billing & Accounts Receivable Support Assist with customer invoicing and recurring billing. Monitor outstanding invoices and follow up with customers as appropriate. Process payments and maintain accurate payment records. Assist with accounts payable, vendor invoices, and expense tracking. Work with the owner/accounting team to resolve billing discrepancies. Vendor & Purchasing Coordination Obtain quotes and place orders for hardware, software, licenses, and office supplies. Communicate with distributors, vendors, and service providers. Track equipment orders, deliveries, returns, and warranties. Maintain accurate purchasing and vendor records. Internal Operations Assist with onboarding new customers and maintaining customer documentation. Help coordinate employee onboarding, employee benefits, and administrative paperwork. Maintain accurate information in company systems and business software. Identify administrative inefficiencies and suggest ways to improve processes. Assist the owner and technical team with special projects as needed. Qualifications 2+ years of experience in office administration, office management, customer service, or a similar role. Strong organizational and time-management skills. Excellent written and verbal communication skills. Strong attention to detail and follow-through. Comfortable managing multiple priorities in a fast-paced environment. Professional, friendly, and customer-focused demeanor. Proficiency with Microsoft Office. Comfortable learning new software and technology. Ability to work independently and take initiative. Strong problem-solving skills and good judgment. Preferred Qualifications Previous experience working for an IT company, MSP, technology company, or professional services business. Experience with accounting or invoicing software such as QuickBooks. Experience with CRM, PSA, ticketing, or business-management software. Basic understanding of IT terminology and managed services. Experience with vendor purchasing and hardware procurement. What We're Looking For The right person for this position is organized, proactive, resourceful, and dependable . You don't wait for someone to tell you that something needs to be done — you notice it and take care of it. Because we're a small MSP, everyone plays an important role. Some days may involve answering phones or emails, while other days may involve helping with billing, placing an equipment order, following up with a client, or helping the owner solve an operational problem. If you're the type of person who likes being the person who keeps everything organized and makes sure nothing falls through the cracks , you'll be a great fit for this position. What We Offer Competitive salary and benefits package including: Flexible working hours Hybrid on-site and remote work A collaborative, supportive, and laid-back IT team environment

Pay:

$20.00 - $23.00 per hour Expected hours: 20.0 per week

Benefits:

Flexible schedule

Work Location:

Hybrid remote in Greenfield, IN 46140