Office Manager/Director of First Impressions

We are looking for an experienced, relationship-focused individual to lead a premium client experience in Cleveland, Ohio. This position blends front-of-office coordination, event support, and prospect engagement to ensure every interaction reflects exceptional service and discretion. The ideal candidate is highly organized, confident in a client-facing setting, and motivated to strengthen the overall experience for both visitors and prospective clients. This opportunity offers the ability to work from home on Fridays once trained.

Responsibilities:

• Welcome clients and prospective clients with care, guide them through the office experience, and create a strong first impression from arrival through departure.
• Oversee the daily flow of the office by preparing meeting spaces, coordinating schedules, and helping client appointments run smoothly and efficiently.
• Support conversations with prospective clients by maintaining responsive communication, organizing follow-up details, and reinforcing a high-touch service model.
• Plan and coordinate client and prospect events throughout the year, including onsite hosting, guest support, and event-day execution.
• Identify opportunities to enhance the client journey and recommend thoughtful improvements that elevate service quality and consistency.
• Assist with calendar coordination for leadership to help align meetings, events, and office priorities effectively.
• Maintain strict confidentiality when handling sensitive client information and internal business matters.
• Build trusted relationships with visitors, prospects, and internal team members while contributing to a welcoming and organized office culture.